Technical Services Section Manager

Our Culture

TEMSA, one of the world's leading bus and midibus manufacturers, offers st ate of the art mobi lity solutions with it more than 50 years of experience. TEMSA is present in close to 70 markets worldwide with a significant market share in leading economies such as the USA, UK, France, Germany and Italy. And with a wide product range, TEMSA meets the unique needs of different regions. TEMSA's mission is to evolve to be the human-centered technology company which provides smart and sustainable mobility solutions to the world for more pleasant journeys.. We are proud of bei ng ‘’the first R&D center of Turk ey’’ and the company that produc ed ‘’the first electric b u s’’.

#TogetherWeareSt ronger!

Passionate about automotive sector,

Curious to learn more and never afraid of failing,

Passionate about taking a step forward every single day,

Trustful and self-motivated with good communication skills,

We are wai ting for you!

What is the job waiting for you?

• Provide support to service teams in technical issues.

• Analyze recurring failures and conduct root cause studies.

• Promote technical knowledge sharing and continuous learning.

• Guide, develop, and motivate technical teams.

• Build strong business relationships with authorized services.

• Ensure coordination with regional teams and other departments.

• Deliver fast solutions for critical customer issues.

• Approach customer complaints as opportunities to create satisfaction and loyalty.

• Implement effective, solution-oriented approaches with a “fixed right at first time” philosophy.

• Monitor and report technical service performance indicators.

• Lead process improvement projects.

• Develop efficiency-enhancing practices.

• Prepare product quality reports on customer complaints and activate the Quality Team promptly.

• Ensure all technical documents are accurate, published, and delivered on time.

• Prepare, monitor, and ensure efficient use of departmental budget.

• Manage cross-functional projects, ensuring timelines and deliverables are met.

• Analyze service performance data to identify trends and drive improvements.

• Ensure compliance with industry standards, safety regulations, and company policies.

• Guide the team through organizational and technological changes effectively.

• Align technical service operations with company strategy and long-term goals.

• Collaborate with international suppliers and OEMs with cultural awareness.

• Stay updated on emerging technologies, service methodologies, and industry innovations.

What we a re looking for?

• Bachelor’s degree in Mechanical or Electrical-Electronics Engineering.

• Minimum 10 years of relevant experience in Aftersales, especially Technical Service.

• Strong vehicle and product knowledge.

• Excellent command of English (verbal and written).

• Proven experience in team management.

• Valid driver’s license and ability to travel without restrictions.

• Located in Adana city.

• Leadership and Accountability: Ability to guide teams, set priorities, and take ownership of results.

• Communication and Influence: Clear and effective expression of ideas, strong stakeholder communication, and conflict management skills.

• Problem Solving and Analytical Thinking: Systematic analysis of technical problems, root cause methodology, and data-driven decision-making.

• Proactive Approach: Ability to identify issues early, recognize improvement opportunities, and propose solutions.

• Decision-Making Competence: Skilled in prioritization and timely action-taking.

• Customer-Centric Mindset: Strong focus on satisfaction, empathy, and positive language in customer interactions.

• Strategic Thinking: Capacity to align technical service operations with broader company goals and long-term vision.

TEMSA offers the followin g benefits:

• Private health and life insurance
• Private Pension Plan with the Employer Contribution of %3
• Academic education encouragement package
• English lingual improvement package
• Personal (skills and technical) improvement plan
• Take time to celebrate your birthday with your besties
• T-Buddy mentorship program will enable your seamless adjustment to TEMSA culture during your first week
• Rotation opportunity within TEMSA and other Sabancı Group companies in agile culture
• Wellbeing approach with mobile applications keep your physical, mental and body health
• Opportunity to gain experience with the team that produced the first electric bus in Turke y

How Do Our Recruitment Processes Proceed?

• Application
• Preliminary assessment
• Face-to-face or online interview
• English exam and assessment test
• Offer
• In special cases, there may be changes in our processes.

Follow us on Instagram and LinkedIn to stay up to date with our career opportunities! #TEMSA

‘Sürdürülebilir büyüme, eşit imkanlar ve farklı bakış açılarıyla mümkündür. İnsan Kaynakları politikamız kapsamında; İlanlarımıza başvuru yapan iç/dış tüm adaylarımıza İnsan Hakları Evrensel Beyannamesi ve Uluslararası Çalışma Örgütü (ILO) standartlarına uygun olarak ırk, din, dil, cinsiyet, renk, ulusal ya da sosyal köken, cinsel yönelim, engellilik, siyasi görüş, hamilelik ya da medeni durum gözetmeksizin fırsat eşitliği sağlamanın bir ayrıcalık olmadığına inanıyoruz .’