Technical Support Agent

Title: Technical Support Analyst

Job Type: Part-Time Weekend Position

Location: Lewisville, TX In-Person

Pay- Hourly, Full-time, $21.50/hr.

Schedule: Weekend Dayshift (Fri-Sun)

Job Summary:

The Technical Support Analyst will provide technical assistance over the phone. Troubleshooting and answering questions regarding CareView hardware or software from customers.

Job Type: On-site, Lewisville, TX

Duties/Responsibilities:

Identifies, investigates, and resolves problems with software and hardware.

Fields support calls from customers and internal partners with inquiries regarding software, connectivity, and similar concerns. Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Collaborates with internal teams to explain errors and/or recommend modifications in programs.

Maintains knowledge of updates and changes to the CareView offerings.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Professional and pleasant telephone manner.

Ability to explain technical issues to technical and non-technical employees and customers.

Strong analytical and problem-solving skills.

Demonstrate proficiency in typing, grammar, and internal communication tools

Proficiency in all Microsoft products including outlook, word, and excel. Also proficient in Google Office Suite.

Proficient with or the ability to quickly learn an array of computer hardware and software.

Prompt and reliable adherence to schedule.

Fluent in basic computer skills.

Basic network knowledge and ability to perform basic troubleshooting of network connectivity.

Required to pass HIPAA compliance test.

Must be able to work on agreed upon schedule, including nights and some weekends.

Education and Experience:

High School required College preferred.

At least three years of experience in customer technical support highly preferred.

CompTIA A+ certification highly preferred.

Experience in networking and Linux highly preferred.

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Employee stock purchase plan
• Hourly pay

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)

Ability to Commute:

• Lewisville, TX 75067 (Required)

Ability to Relocate:

• Lewisville, TX 75067: Relocate before starting work (Required)

Work Location: Hybrid remote in Lewisville, TX 75067