Technical Support Assistant Manager - Aurora, IL

Position Summary

Perform functions to support the Technical Support Manager in coordinating daily technical support operations for precision measuring equipment and metrology solutions (e.g., coordinate measuring machines (CMMs), vision systems, form measurement systems, and precision hand tools such as calipers and micrometers).

Provide technical guidance to customers, distributors, and internal personnel while assisting with team oversight, operational execution, and process improvement initiatives.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

What You'll Do:

• Assist in coordinating day-to-day technical support activities for precision measuring equipment and metrology products (e.g., CMMs, vision systems, surface/contour measurement systems, and precision hand tools).
• Provide technical support to customers, distributors, and internal personnel on current and newly released measurement equipment and software solutions.
• Support implementation of departmental goals, objectives, policies, and procedures as directed by the Technical Support Manager.
• Assist in reviewing new product specifications, technical documentation, and engineering details related to measurement systems, and provide feedback to management.
• Support communication and coordination with related departments, including information exchange with the parent company in Japan as directed.
• Assist with competitive product research, particularly related to metrology equipment and industrial measurement technologies, and provide findings to management.
• Coordinate technical product setup and support trade shows and customer demonstrations involving precision measurement systems and inspection equipment.
• Track departmental activities and provide operational reports to management as requested.
• Participate in continuous improvement initiatives and assist with implementation of process enhancements.
• Serve as a technical resource for team members and assist in resolving escalated support issues related to measurement equipment and applications.
• Perform other duties as assigned by the Technical Support Manager.

Skills You'll need:

• Technical Expertise
• Customer Focus
• Problem Solving
• Collaboration
• Operational Execution
• Communication Skills
• Continuous Improvement

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package - $83k - $105K Annual Salary
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

Supervisory Responsibilities: Provide day-to-day guidance and technical support to Technical Support team members working with precision measurement equipment and customer applications. Assist the Technical Support Manager with:

• Training and onboarding support
• Scheduling and workload coordination
• Providing input into performance feedback

May lead projects or initiatives as assigned but does not have final authority over hiring, termination, disciplinary action, or budget approval.

Work Environment: Office Environment.

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30AM – 5:00PM includes a 1-hour unpaid lunch.

Travel: Up to 20–25% travel as required to support training, trade shows, or technical support needs.

Required Education and Experience: Four-year degree or equivalent combination of education and experience. Five (5) years of technical support or related technical experience. Prior lead or team coordination experience preferred.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reports to: Technical Support Manager

Equal Opportunity Employer

Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.