Technical Support /Customer Service Representative

Job Description

About the company:

Dejavoo Systems is value added reseller and a developer of next generation point-of-sale (POS) devices targeting desktop and handheld wireless POS terminals and secure applications, related programs, systems and services.

Dejavoo Systems is a comprehensive, end-to-end electronic payment provider built on 30 years' experience of its management. Our unrivaled and on-going connectivity enables our customers to rethink payment software solutions for today and be innovative with tomorrow's technology. For more information about Dejavoo Systems, visit www.dejavoosystems.com

Available Position:

Dejavoo Systems is seeking to find a qualified employee for a Technical Support/ Customer Service Representative. Our Helpdesk handles inbound calls from customers, which will involve resolving issues of a semi-technical nature for Dejavoo payment and POS devices. This includes, but is not limited to troubleshooting, offering additional products and services, and documenting customer accounts. We take pride in servicing our customers!

Responsibilities:

• Utilize your skills to provide a high level of customer service to our merchants and partners
• Process inbound calls to the point of resolution. Calls will involve handling customer inquiries, complaints, requests for technical support, and updating customer account information.
• Effectively utilize various internal computer applications to support our customers.
• Maintain strong, open communication with co-workers, supervisors and managers.
• Adhere to all departmental and company policies.
• Be available for a variety of shifts(possibly weekends)

Qualifications:

• Prior customer service and/or troubleshooting experience with merchant services is preferred.
• Prior experience with Point of Sale systems or Payment devices
• Functional knowledge of Windows applications.
• Speaks clearly and effectively in a variety of settings.
• Excellent written and communication skills.
• Ability to multi-task
• Highly productive with minimal guidance or supervision.
• Solves problems by gathering information and evaluating options.
• Has excellent attendance and completes quality work on time.
• Multilingual a plus (Spanish and French)
• Minimum of 2 year working experience

Job Type: Full-time, Non Exempt

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Experience:

• Troubleshooting: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person