Technical Support Engineer

India

Work type:
Office/Remote

Technical Level:
Senior

Job Category:
Software Development

Project:
End-to-end Data science SaaS

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum.
Provide outstanding support for Business Hub and Analytics Platform.
Troubleshoot issues over calls with customers when needed.
Occasionally build KNIME workflows to support issue resolution (training will be provided).
Collaborate closely with fellow support engineers and development team members.
Contribute to continuous improvement of support processes, tools, and knowledge sharing.
Share technical insights with the development team to improve future releases.
Participate in on-call rotations for critical issues.

Requirements

5+ years of Proven experience administering and troubleshooting software solutions on Linux and/or Windows.
Hands-on experience with Kubernetes deployments, Docker, and RESTful APIs.
Familiarity with applications built using Java, JavaScript, Python, Go, and SQL databases;
Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
Knowledge of major cloud infrastructures (AWS, Azure, GCP).
Strong experience or ready to work in software support, ticket management, and escalation processes.
Excellent communication skills in English (written and spoken).
Ability to clearly explain technical concepts to diverse audiences.
Strong self-organization, curiosity, and eagerness to learn.

We offer*:
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

• not applicable for freelancers