Technical Support Engineer (ATM) - Driving License is a must

Responsibilities

• Efficiently troubleshoot and resolve complex problems in a highly technical environment
• Provide technical assistance with hardware and software
• Resolve issues via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Resolve technical issues in a timely manner
• Implementation of upgraded software releases

Requirements

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Three years of strong technical and troubleshooting experience, including the ability to work under pressure and “think outside the box,” diagnose log files, simulate problems
• Associate’s Degree in Computer Science or Management Information Systems (MIS)
• In depth knowlegde of Windows

Job Type: Full-time

Pay: KD350.000 per month