Technical Support Engineer - AV

Requirements

Key Responsibilities

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  Provide L1 technical support for AV systems, including projectors, displays, video conferencing tools, microphones, speakers, and control systems

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  Set up and support meeting rooms, conference calls, webinars, and live events

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  Troubleshoot basic hardware, software, and connectivity issues related to AV equipment

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  Coordinate with internal IT teams and external vendors for escalated AV issues

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  Perform routine checks, testing, and preventive maintenance of AV systems

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  Ensure proper cabling, power connections, and equipment placement

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  Assist users with AV tools such as Zoom, Microsoft Teams, Webex, etc.

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  Maintain inventory and documentation of AV equipment and issues

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  Ensure adherence to company safety and quality standards

Required Skills & Qualifications

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  Basic understanding of Audio-Visual systems and components

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  Knowledge of video conferencing platforms and collaboration tools

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  Familiarity with microphones, mixers, speakers, cameras, and displays

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  Basic networking knowledge (LAN, HDMI, VGA, USB, IP-based AV)

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  Good troubleshooting and problem-solving skills

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  Strong communication and customer support skills

Educational Qualification

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  Diploma / Bachelor’s degree in Electronics, IT, Networking, or related field

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  Relevant AV or IT support certifications are a plus

Benefits

• Health insurance coverage for employee, Spouse, and Kids.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.