Technical Support Engineer I

Join a Top Tampa-Based P&C Insurance Carrier

Are you passionate about technology and helping people solve problems? Join a growing, innovative Property & Casualty insurance carrier headquartered in the heart of Tampa’s vibrant Westshore District—just minutes from the airport and International Plaza.

At Heritage Companies, we offer more than just a job—we provide a collaborative, people-first culture, strong career growth opportunities, and a highly competitive compensation and benefits package designed to support you and your future.

Learn more about us: www.heritagepci.com
Connect with us on LinkedIn: Heritage Insurance https://www.linkedin.com/company/the-heritage-companies/

What You’ll Do

As a Technical Support Engineer I, you’ll serve as a key point of contact for end users across the organization, delivering hands-on technical support and ensuring a seamless technology experience. This is a great opportunity for someone early in their IT career who thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

• Provide first-level technical support via phone, email, and in person
• Troubleshoot and resolve hardware issues (desktops, laptops, printers, and peripherals)
• Install, configure, and maintain end-user workstations and software
• Perform password resets and user access support
• Diagnose and resolve workstation and application issues quickly and accurately
• Document incidents, solutions, and processes within ticketing systems
• Support moves, additions, and changes across the organization
• Collaborate with team members to ensure timely resolution of technical issues
• Participate in after-hours or weekend support as needed

What You Bring

We’re looking for a motivated, customer-focused professional who enjoys solving problems and learning new technologies.

Qualifications:

• High School Diploma or GED required
• Associate’s or technical degree preferred; Bachelor’s degree a plus
• Certifications such as CompTIA and/or Microsoft are highly valued
• Proficiency in Microsoft Office and general desktop support tools
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and interpersonal abilities
• Demonstrated commitment to delivering outstanding customer service

What Sets You Apart

• Strong sense of urgency and ability to prioritize effectively
• A team-first mindset with a collaborative approach
• Curiosity and eagerness to learn new technologies
• Ability to stay calm and professional under pressure

Why Join Us?

• Prime Tampa Location – Work in the Westshore District, near top dining, shopping, and Tampa International Airport
• Competitive Compensation & Benefits – Comprehensive health, retirement, and more
• Career Growth – Clear pathways for advancement within a growing organization
• Culture That Gives Back – We’re proud to support our community and foster a positive, engaging workplace

Additional Information

All offers of employment are contingent upon successful completion of a background check (additional screenings may apply based on role requirements).

This description is intended to outline the general nature of the role and is not a comprehensive list of all responsibilities. Duties may evolve based on business needs.

Equal Opportunity Employer

Heritage Insurance is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on any legally protected basis.