Technical Support Engineer - OSP & FTTX Deployments

Overview

Join our innovative team as a Technical Support Engineer specializing in OSP & FTTX deployments technology, where you will be the driving force behind technical support, product demonstrations, and customer training. This role will primarily focus on fiber optic fusion splicing equipment, MDU connectivity products and solutions for OSP (Outside Plant) and FTTX networks. This role will assist in empowering clients by providing comprehensive training on our equipment and products, troubleshooting complex issues, and support our sales team to showcase our cutting edge solutions. Your energetic approach will help to foster strong customer relationships and accelerate product adaption across diverse markets.

The right candidate will have hands-on MSO field experience with fiber optic installations, fusion splicing, and field troubleshooting. The position will work closely with the sales managers, customers, contractors and partners to ensure successful product adaption and effective training.

Responsibilities

• Deliver engaging product demonstrations and technical presentations to prospective and current clients, highlighting the features and benefits of fusion splicers and fiber optic connectivity products
• Provide hands-on product training sessions for customers, contractors and internal sales teams
• Assist sales managers with product demonstrations and technical presentations
• Support field testing and troubleshooting of fiber optic products used in OSP and FTTX deployments
• Develop training materials and technical documentation
• Collaborate with engineering and product teams to relay customer feedback and contribute to product improvements
• Support solutions related to MDU, OSP and FTTX network deployments
• Travel to customer locations for training, demonstrations and technical support

Qualifications

• Three to five years MSO field service experience
• Hands on experience with fusion splicers
• Proven solid knowledge of fiber optic connectors, patch cords and fiber infrastructure
• Full understanding of OSP and FTTX network enviroments
• Excellent analysis skills to diagnose issues rapidly and develop innovative solutions that meet the customer requirements
• Ability to conduct technical training and product demonstrations
• Excellent communication and presentation skills
• Willingness to travel up to 40-50% of time

Preferred Qualifications

• Experience in fiber optic testing equipment (OTDR, light source, power meter) is a PLUS
• Experience supporting telecom contractors, MSOs, or service providers is a PLUS
• Experience with MDU deployments and last-mile fiber connectivity is a PLUS

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Carrollton, TX 75006