Technical Support Engineer(telecom industry)

i) Pre-sales technical support

l Communicate with customers on product and technology, improve Customer satisfaction.

l Collect and summarize overseas customers' feedback on demand, consultation, complaints,

delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&D .Track the resolution process and delivery results until the customer confirms the closure of the problem .

l Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.

l Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.

l Assist overseas customers to carry out technical training, new product promotion and

demonstration, program design and other technical exchanges .

ii) Test work

l Cooperate with R&D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results.

iii) After-sales work

l Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after-sales stage, and feedback the

demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue.

l Overseas product site maintenance, project installation work.

iv) Other work：Other related work tasks arranged by the Employer.

Job Type: Full-time

Pay: E£400.00 - E£700.00 per month

工作经验:

• 以上: 3 年 (首选)

是否愿意出差:

• 25% (首选)