Technical Support Executive

Position: Technical Support Executive

Location: Doha, Qatar

Job Type: Full-time

Eligibility: Freshers with a software development background and relevant degree

Role Overview

We are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.

Key Responsibilities

• POS System Setup and Deployment Support
• Assist in the configuration and installation of POS systems for clients.
• Provide onsite technical support during the initial deployment to ensure successful integration.
• Troubleshoot and resolve any issues encountered during the setup phase.
• Software Deployment and User Assistance
• Support the deployment and configuration of other software systems for end-users.
• Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.
• Work closely with internal teams to resolve hardware and software compatibility challenges.
• Problem Resolution and System Maintenance
• Address user queries and provide effective solutions for technical issues through online and onsite channels.
• Diagnose and escalate complex software bugs or system problems to the development team.
• Maintain system stability by ensuring prompt and effective issue resolution.
• User Communication and Training
• Clearly explain software features, updates, and functionalities to users.
• Conduct user training sessions to enhance familiarity with system operations.
• Gather feedback to identify areas for usability improvements and address user concerns.
• Support Ticket and Workflow Management
• Log, prioritize, and track support tickets using a ticketing system.
• Document resolutions for common issues to contribute to a shared knowledge base.
• Maintain regular communication with users about ticket progress and outcomes.
• Skill Development and Process Improvement
• Gain hands-on experience in deploying and troubleshooting software systems.
• Develop strong communication, coordination, and problem-solving abilities.
• Contribute to process enhancements by identifying and addressing operational gaps.

Qualifications/Skill Required

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Familiarity with software development concepts and troubleshooting.
• Strong verbal and written communication skills in English; knowledge of Arabic is a plus.
• Eagerness to learn and adapt in a dynamic work environment.
• Preferred Skills
• Basic knowledge of POS systems and software deployment.
• Experience with ticketing systems or customer support tools is advantageous.
• Excellent collaboration and coordination skills.

What We Offer

• Hands-on experience in supporting both onsite and online technical workflows.
• Opportunity to work with POS systems and other software solutions.
• A collaborative environment with mentorship from experienced professionals.
• A chance to develop foundational expertise in technical support and user engagement.

Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!

Job Type: Full-time

Pay: QAR1,500.00 - QAR2,000.00 per month