Technical Support Executive

We are excited to inform you that we have an open position for Technical Support Engineer that we believe aligns well with your skills and career aspirations. Below are the details of the position:

Designation: Technical Support Engineer

Location: Ahmedabad

Experience: Fresher

Desired skills: Knowledge/Experience of testing & tools used for different testing, good communication skills, willingness to learn

Primary Job Functions:

• Provide technical support (remote & onsite) of the products used by clients
• This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Test current products and identifying deficiencies
• Identify quality assurance process bottleneck and suggest actions for improvement
• Has to provide guidance to clients on function, usage, and operation of products
• Track quality assurance metrics, like defect densities and open defect counts
• Convey customer feedback to development team
• Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos
• Provide timely reports back to Project Management regarding progress on specific assignments
• Must be willing to travel

Required Skills:

• Should have good computer basic and MS Office knowledge
• Excellent communication skills
• Strong problem-solving skills, the ability to replicate, diagnose and resolve problems

If you have any questions or need further information, please do not hesitate to reach out to me..

Apply now!!

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Education:

• Bachelor's (Required)

Location:

• Ahmedabad, Gujarat (Ahmedabad) (Required)

Work Location: In person