Technical Support Manager

Job Title: Technical Support Manager

Job Overview

We are seeking an experienced and highly skilled Senior IT Support Engineer to lead and enhance our IT operations. The ideal candidate will have a strong technical background, including hands-on experience with cloud platforms, advanced troubleshooting skills, and the ability to mentor junior team members. This is a key role that ensures the reliability and efficiency of our IT infrastructure while driving innovation through cloud technologies.

Key Responsibilities

Technical Leadership:

• Act as the primary point of escalation for complex technical issues.
• Provide guidance and mentorship to junior IT support staff.

System and Network Administration:

• Manage and maintain IT systems, including servers, desktops, laptops, and peripherals.
• Configure and monitor network infrastructure, including firewalls, routers, switches, and VPNs.
• Implement and maintain IT security measures, including endpoint protection and access control.

Cloud Platform Management:

• Administer and optimize cloud environments such as AWS.
• Ensure smooth integration of cloud services with on-premises infrastructure.
• Manage cloud-based backup and disaster recovery solutions.

IT Infrastructure Projects:

• Lead and execute IT projects such as system upgrades, migrations, and cloud deployments.
• Collaborate with cross-functional teams to assess and implement new technologies.

Incident Management:

• Monitor and troubleshoot IT systems to minimize downtime and ensure high availability.
• Document and analyze recurring issues to develop long-term solutions

IT Asset Management:

• Maintain and update IT hardware and software inventory.
• Evaluate and recommend new tools and technologies to enhance IT operations.

Skills and Qualifications

Technical Skills:

• Proficiency in administering and troubleshooting Windows and Linux.
• Strong knowledge of networking protocols and tools (e.g., TCP/IP, DNS, DHCP, VPN).
• Expertise in cloud platforms such as AWS.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with IT security frameworks and best practices.

Soft Skills:

• Strong communication and interpersonal abilities.
• Leadership and project management skills.

Job Type: Full-time, Permanent

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person