Technical Support Manager

Technical Support Manager – Security Systems

Integrated Security Corporation (ISC)
Location: Novi, Michigan (Headquarters)

About Integrated Security Corporation

Integrated Security Corporation (ISC) delivers advanced perimeter intrusion detection and security systems for government, defence, corrections, and critical infrastructure customers across North America.

ISC systems, including the Infinity 2020 Perimeter Intrusion Detection System, protect high-consequence environments where detection reliability and system availability are critical. Our solutions integrate sensors, communications, and command platforms to provide trusted perimeter protection across complex operational environments.

Position Overview

ISC is seeking a Technical Support Manager to lead customer technical support, system troubleshooting, and lifecycle maintenance programs for ISC security platforms.

Based at ISC headquarters in Novi, Michigan, this role serves as the primary technical interface with customers, supporting operational performance of deployed systems and ensuring long-term reliability through ISC’s maintenance and certification programs.

The role also works closely with ISC leadership to support R&D, product improvement, and system evolution based on field experience and customer feedback.

Key Responsibilities

Customer Technical Support

• Serve as the primary technical support point for ISC customers
• Provide troubleshooting assistance for deployed perimeter detection systems
• Diagnose system performance issues across sensors, processors, power, and communications infrastructure
• Support remote and on-site technical assistance when required

Maintenance & Lifecycle Support

• Manage ISC’s system maintenance and certification program for deployed systems
• Coordinate annual system health checks, inspections, and performance verification
• Support sensor calibration, environmental tuning, and firmware updates
• Provide guidance and training to site personnel for effective system operation and troubleshooting

These activities support ISC’s structured maintenance program which includes preventive maintenance, sensor validation, firmware updates, and priority technical support to maintain system reliability and compliance across high-security environments.

System Improvement & Product Development

• Work with ISC leadership to identify system improvements based on field feedback
• Support R&D initiatives related to sensor performance, detection optimization, and system architecture
• Assist with testing and validation of new product features and upgrades
• Contribute to documentation, system standards, and technical best practices

Qualifications

• Experience supporting security systems, sensor systems, or industrial control systems
• Strong troubleshooting and diagnostic capabilities
• Experience with low-voltage systems, communications networks, or electronic security systems
• Ability to communicate technical concepts clearly with customers and field teams

Preferred:

• Experience with perimeter intrusion detection systems (PIDS)
• Background in critical infrastructure, defence, corrections, or industrial security environments
• Electrical engineering, electronics, or security systems technical background

Employment Details

Position Type: Permanent, Full-Time
Location: Novi, Michigan (ISC Headquarters)

Compensation: Competitive rate $28 p/h or approximately $60,000 PA.

Benefits include:

• Healthcare and dental coverage
• Paid holidays
• Competitive compensation package

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Is there anything that would prevent you from passing a background history check or drug test?

Experience:

• supporting security, sensor or industrial control systems: 3 years (Preferred)

Location:

• Novi, MI 48377 (Preferred)

Work Location: In person