Technical Support Representative

Advanced Alarm is seeking a reliable, honest, hardworking candidate to assist with our growing customer base.

Responsibilities:

Handle client inquiries

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update client records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Schedule technicians for daily jobs

Qualifications:

Previous experience in customer service, sales, or other related fields (preferred)

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Must be able to pass background check

Work day is from 8:30-5:00 M-F

Must have reliable transportation to arrive at our Tonawanda office daily by 8:30am

Starting salary is between $18 - $19 per hour depending on qualifications

Work Remotely

• No

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person