Technical Support Representative

Harmony Support Ally

Join the Ranks of Chorus: Harmony Support Team

"A Servant-Hearted Warrior with an E.D.G.E."

About Chorus. We are not just a home services company — we are a brotherhood and sisterhood of guardians, called to protect, to serve, and to build something greater than ourselves. Whether we're defending a home from bugs or bad guys, we show up with the same standard and the same commitment. At Chorus, we move with Enthusiasm, hold ourselves to the highest Discipline, live with daily Gratitude, and never compromise our Effort — together, this is our E.D.G.E.

In our ranks, every detail matters. Every home we protect, every customer we serve, every promise we keep — it's in these moments that character is revealed, and excellence is forged. Our mission reaches beyond the services we provide. It's about uplifting one another in service, humility, and purpose — and defending the harmony our customers count on every day.

If you're ready to be a guardian of something that genuinely matters, welcome home.

Your Mission: As a Harmony Support Ally, you are the first voice of our mission — the guardian of first impressions and the steady hand behind seamless operations. You’ll support our front-line field technicians, serve our customers with warmth and wisdom, and ensure every call, every payment, and every message reflects the high standards of our warrior code.

Responsibilities of the Role:

• Respond swiftly and professionally to incoming calls and voicemails — every voice matters.
• Support field professionals with scheduling, dispatching, and clear communication.
• Support our Builder Partners with scheduling, data entry, paperwork and organization
• Process payments with accuracy, integrity, and care.
• Maintain detailed records in our customer management software — precision is part of the code.
• Communicate with clarity, friendliness, and purpose — both in writing and speech.
• Execute daily administrative tasks with discipline and reliability.

Who You Are (Warrior Traits):

• A servant-hearted communicator who meets every challenge with enthusiasm.
• A self-starter who takes initiative and ownership in every task.
• A collaborative team member who uplifts others and leads with gratitude.
• A detail-oriented thinker who honors the small things, knowing they build the big picture.
• A resilient professional who manages time wisely and handles multiple duties with effort and grace.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Requirements:

• Valid driver’s license and reliable transportation
• Ability to pass a drug screen and background check

What We Offer Our Warriors:

• Hourly Pay: Based on Experience
• Paid Time Off and Paid Holidays — because rest sharpens the blade
• Medical, Dental, and Vision Insurance
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Personal Wellbeing Program
• Earned Wage Access Program
• A tribe that believes in growth, support, and purpose
• Weekends Off — maintain a healthy rhythm of life and service

Ready to Join the Chorus? If you're driven by purpose, fueled by heart, and eager to serve with E.D.G.E., you might be the next servant-hearted warrior we need. This is more than a job — it's a calling.

Answer the call. Apply today. Let’s build something extraordinary together.

This job operates in a professional office environment. Must possess the ability to use telephone, computer, and other required technology. This position requires the ability to work full-time.

Required physical and mental demands. Requires constant sitting, walking, talking, use of fingers and arms, mental alertness and hearing. Must be able to remain in a stationary position for at least 50% of the time. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Requires corrected vision and hearing to normal range. Must have the ability to communicate clearly.

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Have you ever worked with Security equipment technology?

Experience:

• Technical Support: 1 year (Required)
• Alarm Systems: 1 year (Preferred)

Ability to Commute:

• Hoover, AL 35244 (Required)

Work Location: In person