Technical Support Representative

Company Overview:

At SmartEvals LLC, we're dedicated to revolutionizing higher education through innovative institutional assessment software. Since our inception in 2002, we've been empowering educators with meaningful data through our suite of product offerings, including course evaluation management, early warning & attendance systems, and advanced data analytics tools. Based in Buffalo, New York, we pride ourselves on fostering a culture of empowerment, collaboration, and continuous growth.

Job Description:

You'll play a pivotal role in ensuring our clients' satisfaction by providing exceptional technical support and fostering lasting relationships. You'll be the frontline troubleshooter, assisting clients in navigating our online course evaluation software via phone and email. With a focus on problem-solving and client education, you'll empower users to maximize the benefits of the SmartEvals system.

We focus on hiring people who are happy and enjoy life. Our mission is to create environments that empower, educate, and bring out the best in people. Visit our website (www.smartevals.com) to learn more about our culture and the products we offer.

Qualifications & Skills:

· 2 years of technical and/or customer service experience

· Excellent internal and external customer service skills, with the ability to build relationships and maintain connections

· Good spelling and grammar

· Ability to multi-task and work on cross functional teams

· Comfortable with computers and digital technology (Online meeting platforms, Google Drive, Word, Excel etc.)

· Ability to effectively communicate, verbally (via phone) and in writing (via email)

· Strong problem-solving and trouble-shooting skills

We are looking for a self-starter, who is ready to learn and not afraid to dive in to new software.

Preferred:

· Proven track record of adept problem-solving, showcasing a talent for troubleshooting issues and seeing them through to resolution.

· College degree

· Experience working with higher education

The office has a casual atmosphere, with a focus on employee development. The potential for raises happens twice per year.

This is a fully in-office position at: 435 Cleveland Dr, Buffalo, NY 14225

Pay: $19.00 - $22.00 per hour (DOE)

Benefits:

- Casual Dress

- Flexible Schedule

- 401(k) - after the first year, you are eligible for the 5% PROFIT SHARING contribution, this is not a match like other employers give. You'll get this whether you put money into your 401K or not.

- Health Insurance (Vision, Dental)

- Paid Time Off

- Employee Assistance Program

- Paid lunch

- Bonus potential

Schedule: Full-time position, Monday through Friday, from 9 am to 5:30 pm, with flexible scheduling. During the busy season (end of Fall and Spring Semesters) you will be required to work 5 hours overtime, with occasional Saturday shifts.

Ready to Make a Difference?

If you're passionate about empowering educators and driving positive change in higher education, we want to hear from you! Visit our website at www.smartevals.com to learn more about our culture and products, and apply today to join our team as a Client Success Specialist.

Please note only selected candidates will be contacted.

This is not a sales position.

Thank you for your interest in SmartEvals!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please describe any technical troubleshooting experience you have.

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Buffalo, NY 14225 (Preferred)

Work Location: In person