Technical Support Specialist

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently, while providing "white glove" customer service

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service soft skills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

Responsibilities

• As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware
• You will become a product expert of POS software and work alongside our customers to help them run and manage their stores
• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Why Join Our Team?

EASYTOUCH POS is a small company in a fast-growing, high-tech industry - and this is evident in everything we do. If you're looking for a cushy job at a Fortune 500 company, this is not for you. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it's hugely rewarding and fulfilling if you are successful.

We are looking for smart, hardworking, ambitious people who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute - we are highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results. Our Technical Support Specialists is a great role for someone looking to break into the tech field or for an experienced technician looking to join a small, fast-growing company. As a small business, our top priority is finding the right person, not just another employee.

Job Description:

• Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

Qualifications and Skills

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• POS/PC support related experience preferred
• Able to work off-site occasionally
• Business travel may be required
• Flexible work hours, as well as Saturdays available

Additional Information

All your information will be kept confidential according to EEO guidelines.

PLEASE SUBMIT YOUR RESUME IN PDF FORMAT. Word Doc files are not accepted

Job Type: Part-time

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Compensation Package:

• Bonus opportunities
• Profit sharing

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person