Technical Support Specialist

We are a fast-growing, product-driven company looking for a Technical Support Specialist to join our growing team. This is a fully remote role, working US Eastern Time (EST) hours.

If you enjoy solving problems, helping customers, and working closely with product teams, this role is a great fit.

What You’ll Do

• Provide front-line support via phone, email, and live chat
• Troubleshoot product and technical issues efficiently
• Identify bugs and clearly document them for the engineering team
• Guide customers through solutions in a clear, friendly, and empathetic way
• Handle incoming support requests while maintaining strong response times
• Collaborate with internal teams to improve the customer experience
• Contribute to internal documentation and knowledge base updates

What We’re Looking For

• Experience in technical support, customer support, or a similar role
• Strong problem-solving skills with attention to detail
• Ability to explain technical concepts in simple, customer-friendly language
• Excellent English communication skills (written and spoken) — required
• Comfortable handling phone-based support in addition to chat and email
• Tech-savvy and quick to learn new tools and systems
• A proactive, reliable, and team-oriented mindset
• Customer-obsessed, with a genuinely friendly, helpful, and empathetic approach to every interaction

Job Type: Full-time

Work Location: Remote