Technical Support Specialist

Metro Christian Academy, a private Christian school located in Tulsa, Oklahoma, seeks a full-time Technical Support Specialist.

This twelve-month position works 32 hours per week with a daily schedule that is flexible in hours. Some evenings and varying work schedules may be required depending on the needs of the department. We are willing to work around school schedules and encourage college students to apply.

Under the supervision of the Systems Administrator, the Technical Support Specialist responds to all incoming level 1 and 2 helpdesk tickets. This position provides technical support, advice, and assistance to school personnel with technical equipment, hardware, and software system problems, troubleshoots issues, and provides actionable tips to resolve problems.

ESSENTIAL FUNCTIONS:

DUTIES:

· Responds to helpdesk tickets level 1 &2.

· Reviews incoming tickets, prioritizes and responds by level of need, follows up to ensure the problem has been resolved.

· Supports end user with Google Apps and Microsoft Administration.

· Troubleshoot computers and networking as needed.

· Troubleshoot and manage Ipads and Chromebooks

· Works with Windows 11 workstations in a Windows domain.

· Works with Apple OSx based workstations.

· Works with managed iPad or other mobile devices.

· Troubleshoots printers, projectors, and other peripherals.

· Performs system maintenance as needed on SIS.

· Office 365 Administration.

· Maintains user data and set up in Office 365.

Minimum qualifications include an Associate's degree in Information Technology or a related field, or completion of two years of college-level coursework, along with at least one year of experience in IT or technical support. The ideal candidate will have working knowledge of Windows workstations in a Windows domain environment, Apple macOS, iPads and other mobile devices, and Microsoft 365 applications. Strong troubleshooting skills, excellent customer service, and the ability to communicate technical information clearly to non-technical users are essential.

Candidates must be committed to Metro Christian Academy's mission of pursuing excellence through Christ, loving God and loving others, and demonstrating responsibility, diligence, and integrity in their work.

All employees recognize that Metro Christian Academy is a religious institution and agree to uphold the school’s Statement of Faith and will do nothing to undermine its religious mission.

Candidate must be able to reliably commute or relocate to Tulsa, Oklahoma for this position.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you able to describe your Christian faith and relationship with Jesus Christ and how it influences your daily life and work?

Ability to Commute:

• Tulsa, OK 74136 (Required)

Work Location: In person