Technical Support Specialist

Position Summary

Liberty Center One is a highly regarded hosting and cloud services provider looking for a full-time Technical Support Specialist to join our fast-paced & high-tech work environment. At LCO, we’re focused on providing leading-edge cloud solutions and superior customer support for small and mid-sized businesses. We offer a wide range of benefits and opportunities for advancement, along with a collaborative work environment that promotes interaction and camaraderie among all team members.

Job Description/Requirements

• Provide an exceptional customer support experience for our clients
• First-level triage and resolution of client support requests via phone, email, and ticketing system
• Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users
• Assist in the support and administration of Citrix XenApp/XenDesktop server farm
• Assist in the support and administration of Veeam backup & disaster recovery solution offerings
• Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform
• Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage

Required/Mandatory Skills

• Ability to use critical thinking and apply to problem-solving skills
• Exceptional customer service and interpersonal skills are a must
• Foundational competency with SMTP, DNS, and TCP/IP
• Foundational knowledge of MS Windows Server and Active Directory
• Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent)
• Basic LAN/WAN knowledge and troubleshooting capabilities
• Must be a quick learner with a desire to work in a team-oriented environment

Desired/Optional Skills

• Citrix XenApp/XenDesktop or similar remote compute technologies
• Linux/Apache/MySQL/PHP exposure
• PowerShell or other scripting experience a plus
• Veeam Backup Software
• cPanel/WHM experience a plus
• ConnectWise Manage or equivalent PSA/ticketing platform
• CrowdStrike Falcon EDR
• AWS and/or Azure competency a plus

Qualifications

• Focus of study in Information Systems is an asset
• Minimum 2 years in the IT industry; internship and co-op experience considered
• Excellent written and verbal communication skills
• Excellent time management skills and proven ability to multi-task competing priorities
• A sense of urgency for task completion and customer satisfaction are a must

Cultural Fit

• Team members must share our common set of core values: Trust, Expertise, and Vision
• We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
• We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
• We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
• We believe that happy Employees lead to happy Customers.
• We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
• We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should submit their resume and salary requirements. Absolutely no phone calls and no recruiters.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Windows Server: 2 years (Required)
• VMWare: 2 years (Required)

Work Location: Hybrid remote in Cincinnati, OH 45230