Technical Support Specialist

IT Support Officer | Reef Group

Position Title: IT Support Officer

Location: Riyadh, Saudi Arabia

Job Type: Full-Time

About the Role:

We are looking for a proactive and customer-focused IT Support Officer to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.

Key Responsibilities:

• Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance.
• Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
• Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
• Install, update, and support Windows and macOS operating systems while maintaining system security and performance.
• Support wired and wireless network connectivity, VPN access, file sharing, and email services.
• Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
• Assist users with system usage, conduct basic training sessions, and prepare user guides when needed.
• Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
• Monitor and report on IT service requests, incident resolution, and support performance.
• Participate in IT disaster recovery and business continuity activities to minimize service interruptions.

Required Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT Support, Help Desk, or Technical Support.
• Good knowledge of Windows and macOS operating systems.
• Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting
• Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
• Experience troubleshooting hardware, software, printers, and end-user devices.
• Familiarity with Microsoft 365 or Google Workspace administration.
• Strong problem-solving, communication, and customer service skills.
• Ability to prioritize tasks and work effectively under pressure.
• Fluency in Arabic with good English communication skills.

Preferred Qualifications:

• ITIL Foundation Certification.
• CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
• Experience using IT ticketing systems such as ServiceNow, ClickUp, or similar platforms.
• Knowledge of SLA management, incident management, and technical support best practices.

Why Join Us?

Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.