Technical Support Technician VOIP

Position Overview

As a Remote Technical Support Technician, you will be the frontline technical expert responsible for troubleshooting and resolving VoIP and networking issues for SMB clients.

You will support:

• BlinkVoice cloud-hosted phone systems
• Yealink desk phones and cordless devices
• SIP configurations and provisioning
• Network performance issues impacting voice quality
• Router and firewall configurations

Your role is critical in maintaining uptime, call quality, and customer satisfaction.

Core ResponsibilitiesVoIP & Phone System Support

• Troubleshoot and resolve VoIP-related tickets remotely.
• Provision and configure Yealink IP phones (T-series, W-series, conference units).
• Diagnose SIP registration issues, NAT problems, and firewall conflicts.
• Resolve call quality issues (jitter, latency, packet loss, echo, one-way audio).
• Configure and support:
• Auto attendants
• Ring groups & hunt groups
• Call routing & forwarding
• Voicemail-to-email
• Failover routing

Network Troubleshooting

• Diagnose and resolve LAN/WAN issues affecting voice traffic.
• Configure VLANs and QoS for voice prioritization.
• Assist clients with:
• DHCP & DNS troubleshooting
• Port forwarding
• Firewall adjustments
• Bandwidth allocation optimization
• Work with routers and firewalls (Ubiquiti, Cisco, Fortinet, SonicWall, etc.).
• Analyze network performance using remote diagnostic tools.

Client Communication

• Provide clear, confident explanations of technical issues to non-technical business owners.
• Maintain professionalism and urgency when handling tickets.
• Document all actions thoroughly within the ticketing system.
• Collaborate with internal provisioning and engineering teams when needed.

Required Qualifications

• Strong understanding of:
• SIP protocol
• Hands-on experience with Yealink phones preferred.
• Experience troubleshooting hosted PBX platforms.
• Strong remote troubleshooting skills.
• Excellent written and verbal communication.
• Ability to manage multiple tickets efficiently in a high-volume environment.
• Self-motivated and disciplined in a remote work setting.

Preferred Qualifications

• Experience supporting SMB clients (10–200 users).
• Familiarity with cloud-based VoIP platforms.
• Experience with legacy PBX migrations (Avaya, NEC, etc.).

What Success Looks Like

• Rapid ticket resolution with minimal escalation.
• Consistent high customer satisfaction.
• Clear and detailed documentation.
• Strong understanding of client network environments.
• Proactive identification of recurring issues and long-term solutions.

Why Join FJ Holdings LLC?

• Fully remote position.
• Work with a fast-growing VoIP company focused on SMB clients.
• High-performance, growth-driven culture.
• Opportunity to advance into Network Engineering or Senior VoIP Specialist roles.
• Exposure to diverse industries including healthcare, hospitality, retail, and professional services.

At BlinkVoice, we power business communication — and our technical team is the backbone of that reliability.

If you are technically sharp, customer-focused, and thrive in a remote environment solving real-world network challenges, we want to hear from you.

Job Type: Full-time

Pay: $24.78 - $29.85 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: Remote