Technical System Analyst(product support and maintenance services)

JD-Systems Analyst

Role:

Provide product support and maintenance (S&M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.

This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and support appropriate systems for the payments product in real- time production environments.

Key Requirements for this role:

Must have knowledge and/or experience in:

* Java

* SQL, PL/SQL scripts

* Rest API

Good to have knowledge and/or experience in:

* Unix scripts

* Python

* Database Knowledge

* Atlassian products (Confluence/Jira/OpsGenie etc.,)

Soft Skills:

* Amicable personality with a constructive attitude and willingness to collaborate, learn, and teach others

* Ability to manage and resolve incidents from live production environments

* Ability to investigate the reported software problems and in documenting the same for development

teams reference and usage

* Ability to prioritise the workload with minimal guidance in an unpredictable and challenging

environment

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹800,000.00 - ₹2,500,000.00 per year

Benefits:

• Work from home

Application Question(s):

• How many years of experience do you have?
• Do you have work experience in JAVA & Python?

Work Location: Remote