Technical Systems Support

Description:

The Technical Systems Support position will play a vital role in maintaining our IT infrastructure while providing outstanding support to our users. You will manage system performance, ensure network security, and respond to internal user technical issues. This will help to create a seamless technology experience for ViewPoint Partners.

Job Responsibilities

• Assist with onboarding and setup of new users, devices, and system access.
• Maintain, monitor, and optimize company networks, systems, servers, workstations, and other IT infrastructure components.
• Implement and support security protocols, backup solutions, and disaster recovery processes to ensure business continuity.
• Perform regular system maintenance, updates, patch management, and endpoint security administration.
• Troubleshoot and resolve hardware, software, connectivity, and system performance issues for end users.
• Communicate technical issues, outages, and resolutions to users and management.
• Serve as an escalation point for advanced technical support requests via phone, email, chat, or in-person support.
• Document technical issues, troubleshooting steps, and resolutions within the internal ticketing system.
• Provide user training and guidance on company software, hardware, and cybersecurity best practices.
• Assist with external penetration and vulnerability testing engagements by coordinating with internal staff and client representatives.
• Document findings, risk levels, proof-of-concept exploits, and remediation recommendations in penetration testing assessments for clients.
• Maintain accurate documentation related to IT systems, security procedures, configurations, and incident response activities.
• Conduct routine vulnerability scans and assist in maintaining security compliance standards and policies.

Requirements:

Bachelor's Degree or proven experience in administration within a corporate environment and proven help desk support experience.

3-5 Years Tech Support Experience with Cyber Security a plus

Familiarity with network protocols, firewalls, VPNs, cybersecurity

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively in a team environment.

Must possess an intrinsic drive to excel coupled with holding values in line with ViewPoint Partners principles.

Ability to lead projects assigned to deadlines, while maintaining strong team orientation

Ability to think ahead, plan and manage time efficiently.

Preferred Skills:

Experience with cloud services

Knowledge of virtualization technologies

IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert, CCNA) are a plus.

Working knowledge of: SQL System Administration, Windows,Microsoft Office (all related software), network administration, backup solutions, replication, firewall management, general cyber security