Technical Tolling Operations Manager

Job Summary
The Manager of Technical Tolling Operations is responsible for overseeing RITBA's all electronic tolling system, including all back-office system, lane-side (gantry) cameras and software, interoperability with other tolling agencies, and technical operations for the entire Tolling Department.

Duties

Maintain, analyze, report, and troubleshoot all aspects of an all-electronic tolling system, including all back-office system, lane-side (gantry) cameras and software, interoperability with other tolling agencies, adherence to applicable business rules, file specifications, and interface control documents, and all related technical operations
Liaison to the Interagency Group (IAG) on Executive Management, Policy, Reciprocity Committees, while maintaining effective working relations and communications with the various agencies in the IAG
Responsible for the operation and documentation of an appropriate system of internal controls
Responsible for identifying areas of improvements to processes to increase productivity, enhance the customer experience, and reduce costs and risks through operational and technological enhancements
Provide analysis and reports for auditors, Board of Directors, and Executive Director
Liaison for the Governor’s Office for constituent affairs and maintain a working relationship with all state of Rhode Island agencies and reconcile accounts monthly
Liaison for the RI Division of Motor Vehicles and RI State Police for toll enforcement
Tracking and monitoring key performance indicators (KPI’s), system issues and updates
Represent RITBA in many external organizations such as IBTTA, New England Tolling Agencies, and the Eastern Corridor Coalition
Establish and assure adherence to budget, schedules, work plans, and performance requirements
Define, implement, and revise operational policies with the department director
Identify performance improvement opportunities within the tolling department and recommend a strategy to optimize operations
Manage both internal and external contracts necessary to operate Tolling programs, ensuring all performance quality standards are met
Participate in the planning and development of back-office system, technical and roadside toll collection equipment/system projects
Work with finance on the various key performance indicators and controls on toll revenue

Requirements

Proven experience in transportation operations management or tolling systems with a strong understanding of electronic toll collection technology.
Excellent leadership skills with the ability to motivate teams, coordinate cross-departmental projects, and drive continuous improvement initiatives.
Strong analytical skills with proficiency in data analysis tools and reporting software to interpret performance metrics effectively.
Exceptional problem-solving abilities with a proactive approach to troubleshooting technical issues swiftly.
Knowledge of regulatory standards related to tolling operations, data security, and financial compliance.
Effective communication skills for liaising with vendors, internal teams, and external stakeholders clearly and professionally.
Ability to adapt quickly in a fast-changing environment while maintaining attention to detail. Join us as we innovate tolling operations—empowering our team members to deliver exceptional service while advancing operational excellence!
Knowledge of the Interagency Group
Broad technical expertise and interoperable transaction/payment industry knowledge
Excellent Communication skills
Ability to train, support and motivate staff

Pay: $85,000.00 - $100,000.00 per year

Benefits: