Technical Trainer

The Technical Trainer will design, develop, and deliver engaging training programs across Generative AI, LLMs, Conversational AI technologies, and broader data capability topics.

This role will work closely with customers, partners, internal stakeholders, and product SMEs to ensure that learners gain practical, outcomes-focused knowledge and skills that enable successful adoption of AI solutions.

The ideal candidate excels in facilitation, stakeholder engagement, and translating complex technical topics into compelling, business-relevant education.

• Design, develop, and deliver technical and business-focused training programs across:
• Generative AI & LLM fundamentals and applied use cases
• Conversational AI technologies/platforms
• AI-enabled data platform education
• Facilitate workshops and classroom sessions onsite and virtually, adapting delivery to audience needs.
• Translate complex AI and data concepts into practical, hands-on learning experiences.
• Build training assets, including presentations, lab exercises, handouts, assessments, and playbooks.
• Work with customers to define training goals, outcomes, and tailored learning pathways.
• Partner with SMEs, sales, and solution architects to incorporate real-world scenarios and customer context.
• Maintain up-to-date knowledge of AI/LLM platforms, tools, and industry best practices.
• Evaluate training effectiveness and continuously refine content for improved learner outcomes.
• Engage with key internal and external stakeholders to ensure training aligns with customer transformation goals.
• Support presales activities where training capability input is required.
• Mentor junior trainers and contribute to continuous improvement of the training organisation.
• Represent Bell Integration at knowledge-sharing events, customer briefings, and partner engagements.
• Experience in technical training, enablement, consulting, or AI practice role.
• Strong expertise in Generative AI, LLMs, and Conversational AI solutions/platforms.
• Experience designing and facilitating interactive workshops and applied learning sessions.
• Demonstrated ability to manage stakeholders and influence across technical & business groups.
• Ability to understand and connect technology capabilities to business and customer outcomes.
• Excellent presentation, storytelling, and communication skills.
• Ability to simplify complex technical concepts for varied audiences.
• Experience working with AI industry tools/technologies such as:
• AWS Bedrock
• Experience delivering training in virtual and classroom environments.
• Strong organisational and time-management skills.
• Comfortable working in a dynamic, fast-growing environment

Preferred Qualifications

• Vendor certifications in AI/LLMs and/or cloud hyperscalers (Azure, AWS, GCP).
• Experience working with enterprise customers across multiple industries.
• Background in data engineering, data analytics, or solution architecture.
• Experience with presales enablement and customer education strategies.
• Experience operating in the UAE or GCC region.

Personal Attributes

• Customer-outcomes obsessed
• Highly collaborative and proactive
• Strong facilitation and storytelling capability
• Business-value mindset with the ability to guide change
• Passion for continuous learning and emerging tech