Technical Training Professional – Manufacturing & Automation

About NCCO Brand Fulfillment

Dot It was founded in 1984 by Kathy and Kevin Henderson in Mt. Juliet, TN. They started out in their garage with the idea of selling food rotation labels to the foodservice industry. Mr. Henderson was working in the industry at the time and heard the idea in a meeting. Knowing that his wife worked in the label industry, he shared the idea and Dot It was created.

Going on at the same time in 1984, a competitor named Daydots was created in Texas from the same meeting and idea. A small label company named Craftmark Label Graphics was asked to print the first dots (labels) for Daydots. After several years, Daydots decided to print their own labels and no longer needed the services of Craftmark. In 1992, Craftmark decided to start a division called "Mark the Day Labels". Our former President, Gary Cooper was hired by Craftmark to run this division.

In May of 1992, at Mr. Cooper's first National Restaurant Association Show, he met Mrs. Henderson of Dot It and was asked if Craftmark would be interested in acquiring her company. A few short months later, a deal was struck, Mark the Day Labels merged, and the company permanently became Dot It.

Dot It remained a division of Craftmark Label Graphics until 1999 when Craftmark was acquired then changed names to Inovar Packaging Group.

In 2002, Dot It flourished and reinvented itself into Dot It Restaurant Fulfillment, with the idea of offering much more than just food rotation labels to the industry. With this idea, came the basis of what you know Dot It to be today, with over 4,000 sku's in stock and Brand Fulfillment driving growth for the future.

In 2013, Dot It was acquired by National Checking Company (NCCO) of St. Paul, MN. NCCO at the time and remains today to be Dot It's largest customer. Under this new ownership group, with a complete focus on the Foodservice Industry, Dot It has been able to exponentially grow by investing back in the company and continually expanding its offerings with the slogan, 'Restaurant Life Made Easy' as the driving force.

In 2018, Dot It acquired Dynamic Color Graphics in North Richland Hills, TX. Dynamic Color Graphics was one of Dot It’s largest suppliers. This acquisition added additional print capabilities for Large and Small Format printing, a key offering for our Brand Fulfillment customers.

In 2025, Dot It Restaurant Fulfillment was renamed NCCO Brand Fulfillment.

Mission Statement

Our Mission is to print, stock, and fulfill label and graphic solutions to help our customers overcome everyday challenges, achieve their vision, and streamline operations. Our Vision is to grow our employees, partners, and community by building genuine relationships and service.

About the role

• We’re looking for a skilled and energetic Technical Training Professional to help elevate the technical capabilities of our manufacturing workforce. In this role, you’ll design and deliver training that strengthens our employees’ understanding of equipment operations, automation systems, troubleshooting, and safe work practices. This position plays a critical part in developing a highly skilled workforce that can operate, maintain, and improve modern manufacturing technology.
• If you’re passionate about teaching others, simplifying complex concepts, and helping teams succeed in a fast-paced production environment, we’d love to meet you.

What you'll do

Training Development & Instruction

• Design and deliver technical training for operators, technicians, and supervisors in areas such as:
• • equipment operation and setup
  • automation and control systems
  • PLC and HMI basics
  • troubleshooting methods
  • safety and quality procedures
• Create practical, hands-on learning experiences that build confidence and technical competence.
• Update and maintain training manuals, job aids, videos, and digital learning modules.

Onboarding & Skill Development

• Lead technical onboarding for new employees, ensuring they quickly gain proficiency on core equipment.
• Support upskilling programs for automation, root-cause analysis, and continuous improvement tools.
• Partner with supervisors and engineering teams to identify skill gaps and create targeted training plans.

Process & Technology Support

• Stay current on equipment changes, automation upgrades, and manufacturing technologies.
• Collaborate with maintenance, engineering, and operations to ensure training content is accurate and aligned with plant needs.
• Assist with rollout of new machines, software, or automated processes by developing supporting training materials.

Training Evaluation

• Track training completion and employee progress.
• Assess training effectiveness through hands-on evaluations, feedback, and performance metrics.
• Recommend and implement improvements to training content and delivery methods.

Qualifications

Education & Experience

• 2–5+ years in a technical training, maintenance, automation, engineering, or manufacturing role.
• Prior experience training others in a production environment strongly preferred.
• Coursework or certification in technical education, industrial technology, mechatronics, automation, or related fields is a plus.

Skills & Competencies

• Strong knowledge of manufacturing processes and automated equipment.
• Understanding of PLCs, sensors, robotics, HMIs, and control systems (intro to intermediate level).
• Ability to break down complex technical concepts into simple, practical instruction.
• Solid communication, facilitation, and coaching skills.
• Familiarity with LMS systems, training development tools, and multimedia content creation.
• Commitment to safety and continuous improvement.

Why You’ll Love This Role

• You’ll directly influence the growth and success of the production team.
• You’ll help develop the next generation of technicians and operators.
• You’ll work in an environment that values innovation, continuous improvement, and people development.
• You’ll have opportunities to create new training programs and shape the future of technical learning within the organization.