Technician, Computer I/II (Laveen Leadership Academy at Cheatham Farms)

Technician, Computer I Qualifications:

High school diploma or equivalent. Prefer five (5) years experience in general computer and network technology. School district technology experience preferred.

Technician, Computer II Qualifications:

IT Certification such as COMP TIA A+, Google IT, CISCO, or AA degree in technology or related field. Prefer five (5) years of experience in general computer and network technology. School district technology experience preferred.

Reports To:

Director of Technology

Job Goal:

To maintain the technology of the school district.

Performance responsibilities:

• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Instructs users in use of equipment, software, and manuals.
• Installs and configures local area data communications networks which may carry data, voice and video communications following organization standards.
• Installs, operates and maintains network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans.
• Resolves network communications problems to ensure user’s access appropriate networks.
• Troubleshoots and repairs all technology related issues.
• Responds to user questions and explains the operation of network applications and equipment.
• Assists in the maintenance of standards and documentation.
• Maintains an accurate inventory of technology equipment.
• Performs other job duties as required.

COMPETENCIES:

• Perform basic math, including calculations using fractions, percents, and/or ratios.
• Read a variety of manuals; writes documents following prescribed formats, and/or present information to others.
• Understand multi-step written and oral instructions.
• Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: recordkeeping/bookkeeping principles; and technology devices and software.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Manages difficult or emotional situations; Responds promptly to student, staff, and public needs.
• Interpersonal Skills - Maintains confidentiality; Creates and maintains a positive and conducive work environment.
• Oral Communication - Responds well to questions.
• Written Communication - Edits work for spelling and grammar.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect.
• Organizational Support - Follows policies and procedures.
• Professionalism - Approaches others in a tactful and positive manner.
• Safety and Security - Uses equipment and materials properly.

LANGUAGE SKILLS:

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write correspondence.
• Ability to work with a variety of people and maintain confidentiality of information.

TECHNOLOGY SKILLS:

• To perform this job successfully, an individual should have knowledge of Internet and district software, preferred accounting used software and Microsoft office (Word, Excel, Publisher, PowerPoint, and other appropriate technology software).
• The ability to type 40 wpm.
• Knowledge of appropriate technology systems and telephones.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 50 pounds. In addition, some carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
• The usual and customary methods of performing the job's functions require the following physical demands: requires sitting, kneeling, walking, and standing.
• Specific vision abilities required by this job include close vision and distance vision.

TERMS OF EMPLOYMENT:

• Twelve-month, employee pay and benefits in accordance with Board policy.
• FLSA: Non-Exempt
• Full Time Employee Benefits: accordance with Board policy.

EVALUATION:

• Performance to be evaluated in accordance with the Board policy on evaluation of support personnel.