Technician - Help Desk

We’re looking for a personable, resourceful, and motivated Help Desk Technician to join our growing team. In this role, you’ll be the first line of support for our clients — resolving technical issues, providing clear communication, and ensuring that systems run smoothly. This is an excellent opportunity for someone who thrives on problem-solving and enjoys helping people succeed with technology. This role requires excellent communication skills and a strong customer service orientation to assist users in resolving issues effectively. This is a hybrid position with some onsite client visits required.

Key Responsibilities

• Provide first-level support via phone, email, in-person and remote tools for desktops, laptops, printers, and software applications
• Troubleshoot hardware, software, and network issues; escalate when necessary
• Perform routine maintenance and system updates
• Document support requests and resolutions in our ticketing system
• Assist in onboarding new clients and setting up user accounts, devices, and permissions
• Deliver excellent customer service and maintain positive client relationships

Qualifications

• 1–3 years of experience in an IT support or help desk role (MSPs or law firm experience a plus)
• Strong knowledge of Windows and Microsoft Office 365 environments
• Knowledge of Mac a plus
• Familiarity with networking basics (TCP/IP, DNS, VPN)
• Excellent communication and customer service skills
• Ability to manage multiple priorities and work independently, as well as part of a team in a fast-paced environment.
• A+ or other technical certifications preferred, but not required
• Must possess a valid driver's license
• Ability to lift 20 pounds.
• Familiarity with Kaseya/Datto tools preferred

Why Join Us?

• Be part of a close-knit, supportive team with a strong reputation in the New York legal community
• Gain hands-on experience across a wide range of technologies
• Opportunity to grow within a company that values its employees and their development
• Competitive salary and benefits package (health, dental, vision, 401(k), HSA)

If you’re ready to bring your skills, curiosity, and dedication to a team that truly values its people and clients, we’d love to hear from you.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Babylon, NY 11702