Technology Analyst

Company Description

Are you ready to accelerate your career? Join Cielo as a Technology Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at talent.acquisition@cielotalent.com

Job Description

Location Specifics: India
Requirement: 2 years of technical integration experience across multiple systems. Familiarity with Workday is required. Additionally, familiarity with SmartRecruiters is preferred.
Language Requirement: English
Position Setup: Remote
Shift: 2nd Shift (2 PM to 11 PM)

The Technology Analyst is responsible for delivering quality consulting and support services to achieve a high level of customer satisfaction, as an individual contributor or a team member. The role is focused on designing and building integrations to support projects and external clients. It includes configuration and testing across multiple platforms and systems (Workday, Paradox, SmartRecruiters, and other platforms and third-party systems).

Service Delivery Expertise

• Provide integration and technology consulting on cloud-based technology solutions, including integration build and testing.
• Follow delivery methodologies appropriate to the project and the role, while promoting industry best practices.
• Deliver high quality technology outcomes and timely completion rates, while maintaining high client satisfaction on all engagements.
• Demonstrate the highest level of ethical behavior and personal integrity.
• Engage in positive and pro-active communication with peers and colleagues, building effective relationships within and across the business.

Technology Analyst Expertise

• Configure and maintain technology solutions for clients across multiple technology platforms.
• Design, build, and implement technology solutions in support of project goals, including validation, testing, and issue resolution.
• Create instructional training videos, how-to guides, and stage demo environments for testing and training purposes.
• Leverage critical thinking to predict downstream impacts in configuration and document lessons learned.

Qualifications

Position Requirements

Education:

• High School Diploma or equivalent, required
• Bachelor’s degree, strongly preferred

Experience:

Technical Skills

• API & Web Services: Strong knowledge of RESTful and SOAP web services, along with formats like JSON and XML.
• Integration Platforms: Experience with either Workato or Jitterbit.
• Programming Languages: Proficiency in multiple languages is a plus, with Python being the most used in our environment.
• SDLC & Agile: A solid understanding of the Software Development Life Cycle (SDLC) and experience with Agile methodologies.
• Deployment: Web application build and deployment including manual builds and continuous integration.

Skills and Abilities Required

• Analytical & Problem-Solving: The ability to analyze technical requirements and troubleshoot complex issues.
• Communication: Excellent verbal and written communication skills are needed for collaborating with teams and documenting integrations.
• Attention to Detail: A keen eye for detail is necessary to detect and correct faults in complex code and ensure data accuracy.
• Documentation: Strong technical writing skills are required for maintaining comprehensive integration documentation.
• Client-facing experience supporting established technology integration and implementation methodology strongly preferred.
• A sense of urgency to communicate critical updates in a timely matter

This is a remote role.

Language requirements - Fluent English is required