Technology Assistant

QUALIFICATIONS:

· Minimum educational qualifications and experience include a high school diploma or GED equivalent with 3 years of computer work experience OR 1 year of post high school computer training and 1 year computer work experience

· Must have knowledge of basic technology and office productivity software

· Working knowledge of research databases and online catalogs, a plus

· Working knowledge of Windows PC hardware and operation

· Customer service experience, preferably in library environment, desirable

· Must have acceptable results on a criminal background check

· Valid driver’s license required

· Must be insurable by Library’s auto insurance carrier

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ESSENTIAL FUNCTIONS:

· Serve as Technology Assistant, under direction of Digital Security & IT Operations Manager

o Assist patrons with escalated technology needs in group or one-on-one settings, including but not limited to:

- How to locate an Internet site using a URL or search engine

- General use of office productivity software and various pre-installed software

- How to set up and access e-mail accounts; including sending large attachments

- Basic assistance with popular internet sites (twitter, Facebook, LinkedIn, Pinterest, etc.)

- How to print or scan information

- How to save information to storage devices (i.e., CD, and USB)

o Communicate clearly—in “layman’s terms”, listen attentively, and follow up promptly with patrons as necessary

o Coordinate with Public Services staff to schedule patrons for computer classes and individual training sessions, as needed

o Perform simple troubleshooting of software and hardware issues, escalating complex or persistent problems

o Assist staff and patrons on use of ‘new technology’ (i.e.: Tablets, e-readers, cameras, smart phones)

o Keep log of computer transaction statistics

· Assist other departments with technology-related matters

o Complete special projects, as assigned

o Provide break-fix support for all Library computer equipment

o Provide support and training for Makerspace equipment

· Miscellaneous other general requirements

o Follow appropriate cash handling procedures

o Maintain regular and reliable attendance

o Demonstrate ability to get along with others

o Abide by established Library policies

o Handle physical aspects of position which include, but are not limited to: sitting, standing, bending, stooping, moving, reaching, and manual dexterity required for computer work, and lifting up to 50 lbs.

o Attend appropriate meetings and workshops

o Perform other duties as assigned by supervisor

• NOTE: This position description states the nature and level of assignments normally given in this position; its list of tasks is not exhaustive.

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person