Technology & Operations Coordinator (Business Applications Support)

Technology & Operations Coordinator

(Business Applications Support)

COMPANY OVERVIEW

Paramount Home Group is a dynamic, high-performing real estate team headquartered in Tampa, Florida, with multiple expansion markets across the country. We support a large network of agents and internal teams across real estate, mortgage, and insurance operations.

Our organization relies heavily on systems, technology, and process to operate at a high level. We move quickly, expect accountability, and prioritize efficiency in everything we do.

POSITION OVERVIEW

We are seeking a Technology & Operations Coordinator to directly support the Director of Business Applications. This role is responsible for assisting with day-to-day system management, agent support, onboarding, and operational execution across multiple platforms.

This is a hands-on, execution-focused role at the intersection of technology and operations. You will play a key role in keeping systems organized, supporting agents, and ensuring internal processes are followed and improved.

This is not a passive administrative role. You will be expected to think critically, solve problems, and take ownership of your work.

Key ResponsibilitiesTechnology & System Support

• Provide day-to-day support for platforms such as Follow Up Boss, Slack, Google Workspace, and other internal tools
• Troubleshoot system issues and resolve or escalate as needed
• Assist with user setup, permissions, and account access across platforms
• Maintain system organization and data accuracy

Onboarding & Offboarding

• Assist in onboarding new agents across all systems and platforms
• Ensure accounts are properly created, configured, and verified
• Support offboarding processes including account cleanup and data handling
• Help facilitate and lead onboarding cohorts, ensuring new agents are properly guided through systems, expectations, and initial setup

Operations & Process Execution

• Execute and maintain internal workflows across multiple departments
• Assist in managing processes within Monday.com and other tools
• Ensure adherence to company SOPs and operational standards
• Support real estate, mortgage, and insurance teams as needed

Data Entry & Reporting

• Perform data entry and system updates with high attention to detail
• Assist with spreadsheet tracking and reporting (Google Sheets)
• Help maintain internal dashboards and reporting tools

Training & Support

• Provide basic system support to agents and internal team members
• Assist with coordinating and scheduling trainings
• Reinforce company processes and best practices

General Support

• Assist with recruiting and onboarding coordination
• Support internal communication and task follow-up
• Work directly with leadership on special projects and process improvements

QUALIFICATIONS

• Strong attention to detail and organizational skills
• Strong computer skills with the ability to quickly learn and navigate multiple systems and platforms
• Knowledge of basic troubleshooting (systems, user access, and general technical issues)
• Comfortable working across multiple software platforms
• Ability to troubleshoot and think critically
• Strong written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Self-starter with a proactive mindset and strong sense of ownership

PREFERRED EXPERIENCE (Not Required)

• Experience in real estate or a similar fast-paced environment
• Familiarity with CRM systems (Follow Up Boss preferred)
• Experience with Google Workspace (Docs, Sheets, Drive)
• Experience with project management tools (Monday.com or similar)

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Paid time off

Experience:

• Google Workspace: 1 year (Preferred)

Ability to Commute:

• Temple Terrace, FL 33637 (Required)

Work Location: In person