Technology Portfolio Manager

Job Purpose and Summary

The Technology Portfolio Manager leads the Technology Portfolio Management Office (TPMO) within the IT Department’s Technology and Innovation Management team. This position provides strategic oversight of key enterprise IT functions, including the Project Management Office (PMO), Policy/Planning/Procurement, and Business Relationship Management (BRM). This role is responsible for aligning technology initiatives with organizational priorities, optimizing resource utilization, and maturing portfolio management practices to enhance service delivery and business value. This role also works closely with the Manager of Technical Assurance and Governance (TAG), which is responsible for service governance and quality management for the IT Department. The position combines operational leadership with forward-looking strategy, ensuring that current programs are executed effectively while continuously improving processes, governance, and capabilities across the technology organization.

Essential Functions & Responsibilities

The key responsibilities of this position include:

Portfolio & Strategic Leadership

• Provide strategic direction and governance for the organization’s technology portfolio.
• Align IT initiatives with business goals, capital and operating budgets, and operational priorities.
• Establish and mature portfolio management frameworks, standards, and performance metrics.
Drive continuous improvement across TPMO functions, incorporating industry best practices and emerging technologies.

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Organizational Leadership

• Lead and develop three direct-report managers overseeing:
  • Project Management Office (PMO)
  • Policy, Planning, and Procurement
  • Business Relationship Management (BRM)
• Foster collaboration across teams to ensure integrated planning, prioritization, and execution.
• Mentor leadership staff and build organizational capability and maturity.

The following tools and technologies are used on a regular basis in this position:

• ServiceNow (project/portfolio management, idea and demand management, workflow automation, IT service management, reporting)
• Microsoft Teams (collaboration and communication)
• Microsoft Office 365
• Qlik (dashboarding and portfolio reporting)
• AI-enabled tools and automation platforms to improve operational efficiency

Leadership and Oversight

Project Management Office

• Oversee enterprise project and program delivery to ensure alignment with scope, schedule, budget, and strategic objectives.
• Ensure effective project management methodologies and governance structures are in place and consistently applied.
• Proactively monitor portfolio performance using artificial intelligence, dashboards and reporting tools.

Business Relationship Management

• Oversee demand intake, prioritization, and alignment with strategic and operational goals.
• Ensure strong partnerships with business units to understand needs and deliver value-driven solutions.
• Guide business analysis practices to improve requirements gathering and solution design.
• Champion business process improvement initiatives across TPMO functions.
• Leverage tools and technologies to improve efficiency and transparency.
• Promote the adoption of AI and automation to streamline workflows and enhance decision-making.

Policy, Planning, and Procurement

• Lead capital and operating budget planning and oversight for technology initiatives.
• Ensure effective forecasting, tracking, and reporting of financial performance.
• Support long-range strategic planning and investment prioritization.
• Oversee procurement processes, contract management, and vendor relationships.
• Ensure compliance with policies and maximize value from vendor engagements.
• Drive strategic sourcing and vendor performance management practices.

Qualifications

• Eleven (11) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis;
  OR
• Seven (7) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis AND a bachelor’s degree in information technology, business administration, information systems, public administration, or related field;
  Equivalent combination of education and/or experience may be accepted.
• Four (4) years of the experience must be in a supervisory capacity. Two (2) years of experience as a Technology and Innovation Manager at the PTC may be considered equivalent for the supervisory experience.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems involving reaching/grasping and repetitive motions. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.