Technology Support Specialist

The Los Angeles County Office of Education (LACOE) invites qualified applicants to apply for the Technology Support Specialist position.

Under general supervision, manages, maintains, and monitors systems used in the management and repair of personal computing devices; serves as a point of contact for external vendors and a technical resource for lower-level technical staff on diagnostics and repairs requiring escalation; and assesses and recommends standard operating procedures for end-user monitoring and asset management.

The Well Qualified Candidate Will Possess the Following

Knowledge:

• Personal computing hardware and peripheral equipment, personal computing operating systems, computer security principles and software, audio-visual peripherals, and conferencing platforms
• Diagnostic software and equipment
• Troubleshooting, testing, and diagnostic procedures, equipment, and software
• Tools and technologies used in Mobile Device Management (MDM), Endpoint Management, and Privileged Access Management (PAM)
• Information Technology Infrastructure Library (ITIL) framework and Information Technology Service Management (ITSM) principles
• The technology asset lifecycle including acquisition, tracking, maintenance, and disposal
Voice over Internet Protocol technology

Competencies:

• Critical Thinking – Analytically and logically evaluating information, propositions, and claims
• Legal & Regulatory Navigation – Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise – Applying technical subject matter to the job
• Using Technology – Working with electronic hardware and software applications
• Attention to Detail – Focusing on the details of work content, work steps, and final work products
• Self-Management – Showing personal organization, self-discipline, and dependability
• Oral Communication – Engaging effectively in dialogue
• Writing – Communicating effectively in writing
• Customer Focus – Attending to the needs and expectation of customers
• Teamwork – Collaborating with others to achieve shared goals
• Business Process Analysis – Defining, assessing, and improving operational processes and workflow
Cultural Proficiency – Model communication and interaction that respect and include all individuals and their languages, abilities, religions and cultures

Required Education and Experience

Education: Graduation from high school or equivalent and completion of 12 semester units or 18 quarter units in computer-related courses from a recognized college, vocational or trade school, or equivalent specialized training program.

Experience: Three years of experience troubleshooting and repairing personal computing hardware, software, and related peripheral equipment, and one year of experience in end-user management systems administration.

Equivalency Provision: A CompTIA A+, CompTIA Network+, or CompTIA Security+ certification may substitute for the 12 semester units or 18 quarter units in computer-related coursework.

Additional Requirements: Experience with the following technologies is preferred: mobile device management (MDM), end-point management, privileged access management (PAM), asset tracking, classroom software management, voice over IP (VOIP), and/or IT service management (ITSM) Platforms. Professional certification in the following is preferred: CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL Foundation, Microsoft 365 Certified: Modern Desktop Administrator Associate or similar MDM certification. A valid California’s driver’s license and the availability of private transportation or the ability to obtain transportation between job sites is required.

Hybrid remote schedules may be available.

Selection Process

Candidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a Multiple Choice Exam, Performance Exam, and Structured Interview.

Contact

Additional Information

Minimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified. For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.

Reasonable accommodations in completing an application, testing, and employment are available to individuals with disabilities. If you would like to request an accommodation, please call 562.803.8360 as early as possible.