Technology Systems Specialist

About Us:

Safety Services Company is North America’s leading provider of contractor compliance-managed services, safety training, and materials. For over 20 years, we’ve been helping 100,000+ contractors “escape the chaos of compliance.” Named to the Inc. 5000 list of fastest-growing companies 7 times, we continue to grow because we never lose sight of our purpose: helping people succeed.

Job Summary:

The Technology Systems Specialist is responsible for maintaining, securing, and supporting the organization's technology infrastructure. This role serves as a key resource for cybersecurity operations, end-user support, hardware lifecycle management, and data center/server room operations. The specialist proactively protects company systems and data, responds to technical issues, manages technology assets, and ensures critical infrastructure remains secure, reliable, and operational.

Key Responsibilities:

Cybersecurity & Information Security

• Own and manage the organization's cybersecurity program and SOC 2 compliance initiatives.

• Implement, monitor, and maintain security controls to protect company systems, data, and assets.

• Manage and maintain AWS security posture, including administration and optimization of Security Groups, network access controls, and IAM policies to enforce least-privilege access and protect critical cloud resources.

• Conduct risk assessments, vulnerability management, and incident response activities.

• Develop and maintain security policies, procedures, and documentation.

• Ensure ongoing compliance with SOC 2 requirements through evidence collection, control monitoring, and audit coordination.

• Lead internal and external security audits and remediation efforts.

• Manage third-party/vendor security assessments and risk reviews.

• Monitor security metrics and provide regular reporting to leadership.

• Drive continuous improvement of the organization's security posture and compliance program.

Help Desk & End User Support

• Serve as primary point of contact for IT support requests and technology-related incidents.

• Respond to, prioritize, and resolve Help Desk tickets in accordance with service level expectations.

• Troubleshoot hardware, software, network, and connectivity issues.

• Provide technical assistance and training to employees regarding hardware, software, and technology best practices.

• Support user onboarding and offboarding activities, including account provisioning and equipment deployment.

Essential Duties and Other Responsibilities as Assigned

• Manage the full lifecycle of company technology assets, including procurement, inventory tracking, deployment, maintenance, and retirement.

• Configure, deploy, and maintain desktops, laptops, monitors, peripherals, and related equipment.

• Maintain accurate inventory records, asset assignments, warranty information, and replacement schedules.

• Coordinate equipment distribution, retrieval, upgrades, and replacements for employees.

• Maintain server rooms, network closets, and data center environments to ensure optimal performance, organization, and security.

• Monitor critical infrastructure including servers, network equipment, UPS systems, environmental controls, and backup systems.

• Perform routine inspections to verify equipment health, cable management, power availability, cooling performance, and physical security controls.

• Support backup, recovery, and system availability processes.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field, or equivalent work experience.

• 1-3 years of experience in IT support, systems administration, cybersecurity, or related technology roles.

• Knowledge of Windows operating systems, Active Directory, Microsoft 365, networking fundamentals, and endpoint management.

• Understanding of cybersecurity principles including access control, vulnerability management, incident response, and security monitoring.

• Experience using Help Desk or ticket management systems.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication and customer service abilities.

• Knowledge of regulatory compliance frameworks and security standards.

What we bring:

• Work-life balance: Paid holidays, sick leave, and unlimited vacation time off.

• Health: Affordable insurance options for medical, dental, and vision.

• Growth: Career pathing, leadership development, and ongoing training.

• Culture: A values-driven workplace rooted in love for people, authenticity, continuous improvement, and collective growth. SSC’s values are: