Tele Calling Executive

Key Responsibilities:

• Customer Engagement:
• Attend to enquiry calls from potential customers and provide them with detailed information about Interior services.
• Contact customers who have enquired through the website and encourage them to visit the office for consultations with architects.
• Explain the architectural construction packages available on the website clearly and persuasively.
• Follow-Up:
• Conduct regular follow-ups with potential customers to maintain interest and encourage office visits.
• Keep accurate records of follow-up activities and customer interactions.
• Cold Calling:
• Make cold calls to potential customers from a provided database to generate new leads.
• Introduce services and packages to cold call prospects and encourage them to consider us.
• Customer Relationship Management:
• Build and maintain positive relationships with potential and existing customers.
• Address customer queries and concerns in a timely and professional manner.
• Reporting:
• Maintain detailed records of calls, customer interactions, and follow-ups.
• Prepare regular reports on call activities, customer feedback, and outcomes.

Qualifications:

• Education:
• High school diploma or equivalent; a bachelor's degree in a related field is a plus.
• Experience:
• Minimum of 1-2 years of experience in telecalling, customer service, or sales.
• Proven track record of successfully handling customer interactions and achieving targets.
• Skills:
• Excellent communication and interpersonal skills.
• Strong persuasive and negotiation skills.
• Ability to understand and explain technical details of architectural construction packages.
• Proficiency in using CRM software and Microsoft Office Suite.
• Good organizational and time management skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Work Location: In person