Tele-Counsellor

Role - Tele-Counsellor

Job Overview

The Tele-Counsellor is responsible for handling incoming and outgoing calls, guiding students about courses, addressing queries, and converting leads into admissions. The role requires excellent communication skills, product knowledge, patience, and a student-centric approach.

Key Responsibilities1. Student Counselling & Lead Management

• Handle inbound and outbound calls to counsel students and parents regarding courses, batches, and admission process.
• Understand student requirements and guide them with appropriate course options.
• Maintain a high conversion ratio through effective follow-ups.
• Ensure timely response to all student enquiries via call, WhatsApp, and email.

2. Admission Support

• Provide complete information about course features, fees, faculty, study material, demo classes, and center facilities.
• Assist students throughout the admission process, including registration, payment, and documentation.

3. Record Keeping & CRM Management

• Update student enquiries, call status, and follow-up details accurately in CRM/Excel.
• Maintain proper tracking of leads until closure.
• Prepare daily/weekly call and conversion reports.

4. Communication & Etiquette

• Maintain a polite, professional, and helpful tone throughout all interactions.
• Listen actively and address concerns patiently.
• Follow calling scripts, communication guidelines, and standard operating procedures (SOPs).

5. Coordination

• Coordinate with the Front Desk, Marketing, Accounts, and Academic teams regarding student queries.
• Inform students about class schedules, faculty sessions, counseling events, and webinars.
• Share feedback from students with the concerned team to improve processes.

6. Targets & Performance

• Meet daily call targets, follow-up targets.
• Maintain high levels of customer satisfaction and quality of service.

Required Skills & Competencies

• Excellent verbal communication (Hindi & English).
• Strong convincing and interpersonal skills.
• Ability to handle pressure and work towards targets.
• Basic computer skills (MS Office, CRM usage).
• Patience, empathy, and a student-first approach.

Qualification & Experience

• Qualification: Graduate in any discipline (Preferred: Education, Management, or Humanities).
• Experience: 1–4 years in tele-counselling, education counseling.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Provident Fund

Work Location: In person