- Lead Generation and Prospecting:
- Identify and research potential customers using various sources like lead lists, referrals, or cold calling.
- Qualify leads by assessing their needs and interest in the company's products or services.
- Communication and Relationship Building:
- Initiate contact with potential customers via phone calls and build rapport through effective communication skills.
- Understand customer needs by actively listening and asking relevant questions.
- Product or Service Presentation:
- Clearly explain the features and benefits of the company's offerings, tailoring the pitch to each customer's specific needs.
- Address customer objections and concerns with clear and persuasive responses.
- Sales Closing:
- Guide the conversation towards a sale by presenting compelling offers and addressing any final hesitations.
- Secure customer commitment by finalizing orders or scheduling appointments for further discussions.
- Data Entry and Reporting:
- Accurately record customer information and sales data in the company's CRM system.
- Prepare reports on sales activities, call logs, and customer interactions.
Additional Responsibilities:
- Upselling and cross-selling existing products or services to maximize customer value.
- Following up with leads and nurturing ongoing customer relationships.
- Participating in sales training programs to stay updated on product knowledge and sales techniques.
- Maintaining a positive and professional attitude throughout customer interactions.
Telesales staff may also play a role in:
- Scheduling appointments for in-person sales representatives.
- Providing basic customer support by answering product-related questions.
- Participating in market research activities by gathering customer feedback
Job Type: Full-time
Pay: ₹6,000.00 - ₹10,000.00 per month
Work Location: In person