Telecaller (Telesales)

Position - Telecaller (Telesales)
Company - Interior Company by Square Yards UAE
Location - Dubai | Onsite | Full-time

We are seeking a dynamic and motivated Telecaller to join our growing team. If you are a skilled communicator with a passion for providing excellent customer service and driving sales, we want to hear from you!

Key Responsibilities

• Make outgoing calls to potential customers and schedule high-quality leads for the sales team.
• Understand customer needs, clarify information, research issues, and provide effective solutions.
• Identify opportunities to upsell services and enhance customer satisfaction.
• Follow up with potential customers in a timely manner.
• Manage a large volume of outbound calls efficiently, meeting individual and team targets.
• Document call details in the CRM according to company standards.
• Be well-versed in Square yards services to effectively qualify customer needs.
• Demonstrate sales aptitude by asking for the next meeting and suggesting additional products or services.
• Ensure a positive customer experience and build strong rapport with customers.
• Schedule Experience Centre visits with the design team and follow up with internal stakeholders to ensure customer requests are addressed.
• Make reminder calls to customers, schedule appointments, and maintain accurate records of interactions, inquiries, and complaints.
• Communicate professionally in all interactions with both internal and external customers.

Qualifications & Skills

• Graduate in any stream.
• 2-5 years of relevant experience in telesales, inside sales, or a similar role.
• Familiarity with CRM and cloud telephony systems.
• Customer-focused, with the ability to adapt to different personalities.
• Strong multitasking, prioritization, and time management skills.
• Experience in a call center environment, particularly in UAE market.
• Excellent listening, verbal, and written communication skills.
• Fluent in spoken English with proper grammar and fluency.
• Language skills required: English, Hindi (other languages are a plus)

If you have a passion for sales, exceptional communication skills, and are eager to help customers, we would love to meet you!

Interested candidates may share their CV to sneha.dubey@squareyards.ae

Job Type: Full-time