Telemarketing Manager - Partner

Position Summary

The Telesales Manager will lead the end-to-end setup and management of the company’s telesales operations. This role is ideal for a self-driven leader capable of building a telecalling team from the ground up—both office-based and remote—while establishing systems, processes, and performance standards. The manager will be responsible for achieving sales targets, maintaining service quality, and ensuring smooth daily operations.

Key Responsibilities1. Startup & Operational Setup

• Establish the complete telesales department from scratch, including infrastructure, workflow, and SOPs.
• Identify and implement suitable telephony systems, CRM tools, call-monitoring solutions, and reporting dashboards.
• Coordinate procurement and setup of telephone lines, VoIP systems, headsets, and other communication equipment.
• Develop scripts, pitch workflows, call guidelines, and compliance standards.

2. Team Building & Leadership

• Recruit, train, and onboard telecallers for both office and remote roles.
• Set performance targets, KPIs, and assessment standards for team members.
• Provide continuous coaching, mentoring, and skill development programs for the sales team.
• Build a positive, high-performance culture focused on results and customer satisfaction.

3. Sales Strategy & Execution

• Plan, execute, and optimize telesales campaigns for various products and services.
• Drive lead generation, conversion, retention, and up-selling initiatives.
• Analyze call reports, sales numbers, and performance trends to improve efficiency.
• Work closely with marketing and operations teams to align strategies and achieve business goals.

4. Team & Daily Operations Management

• Manage day-to-day operations of office-based and remote telecalling staff.
• Monitor call quality and ensure adherence to scripts and sales processes.
• Handle scheduling, task assignment, and workforce planning.
• Resolve escalations and ensure excellent customer handling.

5. Reporting & Compliance

• Prepare daily/weekly/monthly reports on team performance, sales results, and call metrics.
• Ensure compliance with company policies, data privacy rules, and industry regulations.
• Maintain detailed and accurate customer interaction records in CRM systems.

Required Experience & QualificationsExperience

• Minimum 4–7 years of telesales or inside sales experience, with at least 2 years in a supervisory or managerial role.
• Proven experience building or scaling a telesales team, preferably in a startup or high-growth environment.
• Strong background in managing hybrid teams (office + remote).
• Hands-on experience with VoIP systems, call center tools, CRMs (e.g., Zoho, HubSpot, Salesforce), and call-monitoring software.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication, coaching, and conflict-resolution abilities.
• Ability to design effective sales scripts and training modules.
• Analytical mindset with proficiency in reporting and performance analysis.
• Ability to multitask in a fast-paced environment and deliver results under pressure.
• Strong customer focus and problem-solving skills.

Education

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred, not mandatory).

Preferred Attributes

• Experience working in UAE/GCC markets (if relevant).
• Familiarity with telesales frameworks in B2B or B2C sectors.
• Tech-savvy and comfortable onboarding new systems/tools.
• Entrepreneurial mindset, adaptable and proactive.

Job Types: Full-time, Permanent