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TELEMEDICINE PHYSICIAN ASSISTANT
SUMMARY OF POSITION:
The Telemedicine Physician Assistant is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients. The Telemedicine Physician Assistant uses evidence-based triage protocols, Epic Triage Encounter tools, and clinical judgment to assess patient symptoms, provide guidance, and direct patients to
the appropriate level of care.
the appropriate level of care.
ESSENTIAL JOB FUNCTIONS:
- Assesses patient symptoms and acuity, provides advice including home care guidance, referrals to urgent care, emergency services, or specialist/primary care providers
- Educates caller on self-help and care at home strategies to reduce need for office visits and reduce Urgent Care/Emergency Department visits
- Schedules appointments as needed based on clinical assessment and judgment and/or as requested by caller
- Responds to patient messages and clinical inquiries within established timeframes
- Documents triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided
- Receives and manages warm transfers from Call Center agents requiring clinical assessment
- Manages and responds to provider in-basket messages and clinical work queues
- Provides real-time feedback and education to support effective patient navigation and symptom escalation processes
- Communicates patient status updates and care recommendations to physicians and clinical teams
- Consults with supervising physicians or other appropriate providers as necessary
- Schedules patient appointments when clinically appropriate to ensure timely access to care
- Applies clinical judgment when protocols alone are insufficient, prioritizing patient safety and escalation for high-acuity symptoms such as chest pain, stroke symptoms, or trauma
- Tracks outcomes using wrap-up codes and reviews daily metrics dashboards to monitor performance and support department reporting
- Delivers compassionate, patient-centered communication when interacting with patients, caregivers, and care teams Medical –5/2026 NORTH
JOB DESCRIPTION
- Demonstrates professionalism, empathy, and problem-solving skills when managing challenging patient interactions
- Builds strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery
- Supports a collaborative environment by sharing clinical expertise and assisting team members with complex cases
- Provides high quality medical services in a culturally sensitive and linguistically appropriate manner.
- Maintains strict patient confidentiality and comply with all HIPAA policies
- Performs other job duties as required by manager/supervisor.
- Successful completion of an accredited program and NCCPA National Certificate Exam.
- Renew the national certification with NCCPA every two years and successfully complete the Physician Assistant Recertifying Examination every six years.
- Licensed by the State Medical Board of California and the Medical Act Provisions.
- Current documentation of Basic Life Support is required.
- DEA License is required.
- Minimum 1 year of clinical experience in acute care or ambulatory care medical clinic required.
- One or more years of telephone/call center triage experience required.
- Minimum 6 months of telephone/call center triage experience required.
- Demonstrates strong critical thinking skills.
- Ability to communicate effectively, both in writing and when speaking.
- Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic and educational backgrounds.
- Strong organizational skills with ability to prioritize work relatively independently and manage multiple tasks with frequent interruptions.
- Strong written, listening and verbal communication skills.
- Good judgment, problem-solving and decision-making skills.
- Familiarity with a wide variety of patient-related conditions, medications, procedures and resources available for all age groups.
- Knowledge of medical terminology, familiarity with CPT and ID coding procedures and reference tools, and pharmacology appropriate Physician Assistant scope of practice is essential.
LANGUAGE:
Must be able to fluently speak, read and write English.- Fluency in Chinese (Cantonese and/or Mandarin) required.
STATUS:
This is an FLSA exempt position.
This is not an OSHA high-risk position.
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