TeleOps Operator

We are seeking a TeleOps Operator to support the safe and efficient operation of an autonomous vehicle fleet. This role serves as the critical human connection between advanced autonomous technology and real-world driving situations, helping ensure vehicles operate safely and effectively.

The ideal candidate is technically inclined, highly attentive, and able to make sound decisions under pressure. This position offers a unique opportunity to work at the forefront of autonomous mobility technology while contributing to the future of transportation.

You must be able to pass 4 tests which include: Typing (minimum 45 wpm) Stroop Test, Traffic Light Test, and Aim Test. These tests will be proctored and candidate must pass ALL tests to move forward.

Key Responsibilities

• Monitor a fleet of autonomous vehicles in real time and provide remote guidance when necessary
• Safely assist with vehicle operations during complex or unusual driving scenarios while following established safety protocols
• Support operational excellence by identifying, documenting, and reporting vehicle performance observations
• Gather and track performance metrics to help improve system functionality and efficiency
• Provide feedback on TeleOperations tools, workflows, and operator interfaces to support continuous improvement
• Collaborate with cross-functional teams to enhance operational processes and user experience
• Maintain compliance with company procedures, safety standards, and regulatory requirements

Required Qualifications

• Excellent driving record and clean background history
• Minimum of 2 years of experience in operations, technical support, software testing, or a related field
• Comfortable working with Windows and Linux operating systems
• Basic understanding of quality assurance (QA) testing principles
• Strong written and verbal communication skills
• Ability to remain calm, focused, and decisive in high-pressure situations
• Flexibility to work varying schedules, including evenings, weekends, and holidays as needed

Preferred Qualifications

• Experience in quality assurance testing or autonomous vehicle operations
• Bachelor's degree in STEM, Analytics, Computer Science, Engineering, Mathematics, or a related field
• Familiarity with data analysis and performance metrics reporting
• Experience using simulation software, gaming systems, or video game-style controls
• Strong technical troubleshooting and problem-solving skills

What You'll Bring

• Exceptional situational awareness and attention to detail
• Ability to multitask while maintaining accuracy
• Strong analytical and decision-making abilities
• A safety-first mindset
• Passion for emerging technologies and innovation

If you are passionate about technology, thrive in fast-paced environments, and enjoy solving complex challenges, we encourage you to apply.

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person