Telephone Operator/Receptionist

The Rehabilitation Hospital of Indiana (RHI) is nationally ranked among the Best Hospitals for Rehabilitation by U.S. News and World Report for 2025-2026 and the Best Rehabilitation Hospital in Indiana for the third year in a row. RHI provides high quality, evidence-based rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions.

SUMMARY/PURPOSE OF JOB

This Telephone Operator/Receptionist position is responsible for answering and processing calls to the hospital switchboard, guiding and directing visitors to the hospital; and performing routine clerical support functions. Must understand the role of employee's individual position regarding HIPAA requirements and level of access to Protected Health Information as defined in HIPAA hospital-wide policies.

JOB DUTIES/ESSENTIAL FUNCTIONS

• Operates telephone equipment efficiently while accurately processing routine telephone calls
• Assists in maintaining personal telephone directory as a resource
• Completes calls that require special attention
• Shares responsibility for processing calls with other operators
• Maintains confidentiality of patients as specified by hospital policy with high priority regarding No-Information patients
• Stock, assemble and maintain In-Patient and Out-Patient literature for hospital brochures and patient handbooks
• Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES

• Requires working knowledge of Hospital communication equipment and the organization structure
• Requires knowledge of and ability to initiate emergency procedures
• Requires general office practice knowledge and clerical ability
• Requires excellent interpersonal/social interaction skills and the ability to de-escalate potentially volatile situations
• Bilingual capability (Spanish/English) is an asset

EXPERIENCE

Two years of receptionist/customer service experience needed; hospital setting preferred. Switchboard experience is preferred. Proven ability to multi-task.

EDUCATION

At least a high school graduate/equivalent preferred.

Hours

Monday - Friday / 7:30am - 4:00pm

The Rehabilitation Hospital of Indiana is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.