Telephone Order Taker (Arabic Speaker)

• Answers all telephone calls and listens carefully to our guests – it is important to ensure this is a smooth introduction to the Business Unit as it is the first step to providing a great experience to our guests.
• Ability to put our guests at ease, with your polite, efficient and friendly manner.
• Possesses superior knowledge regarding our fantastic products, recommending items that guests had not considered.
• Encourage loyal and repeat business with a personable approach to your duties.
• Takes orders from guests in person and over the telephone, giving expert advice as needed regarding the Business Unit’s products and services.
• Enter telephone and In-store ‘products reservations into Opera (the Business Unit’s computer system); recording every detail and dispatching this information to the correct ensuring our customers receive the very best service.
• You will inspire the rest of the reservations team with your really personable customer care, helping them in any way you can.
• Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures.
• Ensures the Business Unit is clean and tidy in line with the Company’s Health and Safety Guidelines.
• Provides a great experience for our guests by providing exemplary guest service – to encourage brand loyalty.
• Advises our customers in a confident and competent manner.
• Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues.
• Meets all timelines as required
• Any other tasks as assigned by the Business Unit (LAP Boutiques’) Manager and Assistant Manager.

Job Type: Full-time

Application Question(s):

• What is your Height?
• What is your Weight?
• What is your Age?