Telephone Sales Agent - IRD

Company Description

Sofitel Dubai Downtown
French luxury and local cuisine in the world's most exciting city
Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Why work for Accor?

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo!

Job Description

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To efficiently sell and accurately record all room service orders, verbally by phone, doorknobs or through the outlet
• Perform all associated room service duties such as trays, preparation areas, tray delivery/collection and any associated service and cleaning duties.

Qualifications

• At least 1 year Telephone Sales Agent / Room Dining Order Taker experience
• Strong guest and employee interpersonal skills
• Guest experience centric
• Strong beverage/wine knowledge
• Fluent in English (Arabic is an advantage)