Telephone Triage Nurse/Operator

Overview

Join our dynamic healthcare team as a Telephone Triage Nurse/Operator, where your expertise will serve as the vital first point of contact for patients seeking medical guidance. In this energetic role, you will utilize your clinical knowledge and compassionate communication skills to assess patient needs, provide accurate health information, and direct callers to appropriate care pathways. This position offers an exciting opportunity to make a meaningful impact on patient outcomes while working within a collaborative and supportive environment. Whether managing urgent concerns or routine inquiries, your proactive approach will help ensure seamless patient care delivery across diverse medical settings.

Responsibilities

• Respond promptly and professionally to incoming phone calls from patients, families, and healthcare providers, assessing their needs with clarity and empathy.
• Conduct thorough triage assessments by collecting relevant health information, including symptoms, medical history, and current medications.
• Provide guidance on appropriate levels of care, including scheduling appointments, advising on self-care measures, or directing callers to emergency services when necessary.
• Maintain strict adherence to HIPAA regulations and confidentiality standards while managing sensitive patient information.

Qualifications

• Excellent communication skills combined with critical thinking and decision-making abilities under pressure.
• Proven experience working in medical office settings or hospital environments
• Strong knowledge of medical terminology
• Ability to perform comprehensive patient assessments including vital signs, specimen collection, and basic life support procedures.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person