Telephonic Agent

Overview

Job Details:

Manage communication with users through the company website and other online platforms.

Introduce and explain company products and services in a clear, professional, and user friendly manner.

Provide accurate information and guidance to both potential users and existing customers.

Assist current customers by responding to inquiries and providing continuous support when required.

Receive and handle customer complaints, follow up on cases, and work toward satisfactory resolutions.

Maintain proper records and prepare administrative documents related to customer support activities.

Coordinate with internal teams to ensure user concerns and requests are addressed on time.

Monitor customer interactions and support activities to help improve service quality and user satisfaction.

Job Experience Requirements

Previous experience in sales or a call center role will be considered an advantage but is not mandatory.

Good communication and presentation skills when interacting with users.

Basic computer knowledge and ability to work with online tools and digital systems.

Target focused mindset with motivation to achieve assigned goals.

Willingness to learn new skills and continuously improve performance.

Good organizational skills with ability to manage multiple customer cases effectively.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.

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