Telephony Engineer-Alcatel

Job Summary:

We are seeking a skilled Telephony Engineer with hands-on experience in Alcatel telephony systems. The candidate will be responsible for installation, configuration, troubleshooting, and maintenance of Alcatel telephony platforms, ensuring seamless communication infrastructure for the organization.Key Responsibilities:

• Install, configure, and maintain Alcatel OmniPCX / OmniVista telephony systems and related infrastructure.
• Perform routine system monitoring, upgrades, and patch management.
• Troubleshoot and resolve telephony issues, ensuring minimum downtime.
• Manage call routing, extensions, voicemail, IVR, SIP trunks, and call center features.
• Work on integration of telephony with CRM, CTI, and other communication tools.
• Ensure system security, backup, and disaster recovery processes are followed.
• Provide L2/L3 support for escalated incidents and service requests.
• Prepare and maintain technical documentation, SOPs, and configuration records.
• Coordinate with vendors and OEM support for escalations and upgrades.
• Participate in telephony projects such as migrations, expansions, and new implementations.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
• 4–5 years of hands-on experience with Alcatel telephony systems (OmniPCX Enterprise, OmniVista, or equivalent).
• Strong knowledge of VoIP, SIP protocols, PBX administration, and call routing.
• Experience with troubleshooting Alcatel PBX, call center applications, IVR, and voicemail systems.
• Familiarity with LAN/WAN networking, QoS, and VoIP security best practices.
• Knowledge of integration with third-party applications (CRM, CTI, UC solutions).
• Good analytical and problem-solving skills with ability to work under pressure.
• Excellent communication and documentation skills.

Preferred Skills (Nice to Have):

• Alcatel-Lucent Enterprise certifications (OXE, OmniVista, or UC).
• Experience with multi-vendor telephony systems (Avaya, Cisco, Genesys, etc.).
• Basic scripting knowledge for automation and reporting.
• Exposure to cloud-based telephony/UC solutions.

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month

Application Question(s):

• Do you have hands-on experience with Alcatel telephony systems ? How many years ?
• Do you have experience with troubleshooting Alcatel PBX ?

Education:

• Bachelor's (Preferred)