Telephony / IT Support Specialist (In-Office)

Telephony / IT Support Specialist (In-Office)

Location: In Office
Salary: $75,000 – $90,000
Company: EverLife Advisors LLC

About the Role

We are looking for a Telephony / IT Support Specialist to support our growing Medicare sales office. This is a hands-on, in-office role supporting a high-volume call center environment.

You will be responsible for maintaining our phone systems, supporting dialer performance, setting up equipment, and assisting agents and staff with day-to-day technical issues.

This is not just a help desk role. We need someone who understands how telephony systems function in a live sales environment and can keep operations running smoothly.

Responsibilities

• Manage and support dialer systems and call routing
• Troubleshoot telephony issues (call quality, connectivity, routing errors)
• Set up and configure computers, headsets, and user workstations
• Provide day-to-day IT support for agents and office staff
• Assist with onboarding new hires (equipment setup, system access)
• Monitor system performance and escalate larger issues when needed
• Support integrations between phone systems and internal platforms
• Maintain system organization and basic documentation

Requirements

• Experience with dialer systems (Five9, Genesys, or similar)
• Strong understanding of VoIP and telephony systems
• Basic IT support experience (hardware, software, user support)
• Experience setting up and troubleshooting workstations
• Experience working in a call center or sales environment (required)
• Ability to work fully in-office and respond quickly to issues
• Strong problem-solving skills in a fast-paced environment
• Reliable, organized, and able to work independently

Preferred

• Experience supporting CRM integrations
• Understanding of call recording systems or compliance environments

What We’re Looking For

We need someone who can:

• Keep the phones running with minimal downtime
• Troubleshoot and resolve issues quickly
• Support a fast-moving sales floor without disruption
• Be present and available in the office

Why Join Us

• Stable, growing Medicare-focused business
• Direct impact on daily operations
• Competitive salary
• Team environment with strong leadership

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person